CAN I PROMOTE CLUB L LONDON?
We receive a lot of requests from people wishing to promote Club L London and unfortunately, we are not able to personally respond to each of these requests.
Our team operates a fixed collaboration budget month to month which means we only take on a small number of new up-and-coming influencers.
If you wish to be considered for collaboration, please tag @clubllondon in any images you post wearing Club L London products as our team regularly scout Instagram posts for new talent.
CAN I MODEL FOR CLUB L LONDON?
Club L London work with several professional models, most of whom are signed with model and influencer agencies or have an existing relationship with us.
We do occasionally scout for new talent on social media, so please tag your images with @clubllondon to increase your chance of being scouted.
We select models based on day rate, availability, location, and level of experience.
Over 80% of our shoots are conducted in Los Angeles and so we will generally only consider models living or currently based within the California region.
Unfortunately, due to the large volume of requests we receive, we are unable to personally contact you unless you have been successfully scouted.
MY ORDER STATUS SAYS UNFULFILLED, WHEN WILL IT BE SHIPPED?
If your order status is showing as ’Unfulfilled’, it means that we are getting your order ready to be sent out.
During busy times, this status may show on your order for longer than normal.
You will receive an email when we have dispatched your order, this will include a tracking link.
If your order has not arrived within the shipping timescales in your confirmation email, please get in touch with our team so we can help you further.
WHERE’S MY ORDER?
Check Your Delivery Date
You can find your Shipping Timescales in your Order Confirmation email – please allow until this date for your order to reach you.
Track Your Order Online
You'll be able to track the progress of your delivery, to check this, all you need to do is click the tracking reference in your Shipment Email, simply click the link and you'll be able to follow your parcel.
Your tracking link will be able to provide up to date information on the status of your delivery.
Contact Us
If your estimated delivery date has passed and you have not received your order, please get in touch with our team who will be able to help you further.
Shipping Methods
To find out more about the delivery services we offer please click here.
We allocate the delivery partner based on the delivery method selected and the value of your order.
All delivery options are fully tracked, and we will email you a link to your tracking information once your parcel has been shipped from our warehouse.
If you provide a valid mobile number on your order, our delivery partner may also send you SMS delivery notifications.
CAN I CHANGE MY ADDRESS ONCE SHIPPED?
For your security we are not able to change the address your order is being sent to.
If your order is ‘Unfulfilled’ please contact our team and we may be able to cancel this order before dispatch.
If your order is ‘Fulfilled’ and has been dispatched via DPD you can request via the DPD app to ship your parcel to other address or request delivery to a Pickup shop.
If you are not in when a delivery is attempted our carrier will leave a card advising how to arrange a redelivery or where you can pick up your parcel.