Payments
What payment methods can I use?
We currently accept any valid credit or debit card. Any card with a Visa / Mastercard logo can be used for your purchase at Desertcart. This includes prepaid cards and Visa-based e-dirham cards.
Can I pay in cash?
Desertcart recommends paying by card over cash for several reasons. At Desertcart, our priority is to sell great products and deliver the best customer experience. Not using cash helps us to ensure easier and faster deliveries, which means lower prices for our customers. Cash also cannot provide the full customer protection services you get from your bank and card company. Our hassle-free return policy allows you to try and use a product before deciding if it works for you. If not, we can also provide a refund directly to your card. If you wish to use cash, you can also purchase a prepaid internet shopping card at various banks / supermarkets / gas stations in the UAE
Cash on delivery
Certain items will have a payment on delivery option visible on the product page and can be chosen in the payment options section at checkout. There will be an extra fee charged for each payment-on-delivery transaction that will be visible at checkout. Post-checkout confirmation calls will be made to confirm the order, and if there is no confirmation, the order will be void. Refunds will only be made as store credit.
Why do I see a $1 charge when my payment fails?
When someone attempts a payment, we send a request to the issuing bank for an authorization of $0 or $1 (different banks allow different amounts) to verify that the card was issued and that the bank will allow it to be authorized. Regardless of whether authorization is refused or not, we reverse our authorization request immediately. However, even if the bank refuses authorization, some people may still see a $1 authorization on their credit card statement. The important thing to remember is that this is not a charge and it will disappear from your statement. Depending on the bank, it will be removed from your statement in a few minutes to a few weeks.
Do you support international cards?
At Desertcart, you can use any credit or debit card with the Visa / Mastercard logo on the front of the card. All charges to your card will be made in AED, so if your card is issued in another country, your bank may charge an extra foreign conversion fee.
Why was my card declined?
Declines can happen for a variety of reasons. When we send a charge to your bank, it has automated systems that determine whether or not the charge should be accepted. These systems take into account various signals such as spending habits, account balance and card information such as expiration date and CVC. As these signs are constantly changing, a successful previous card may be declined in the future. Even if all card information is correct and you have a successful payment in the past, a future charge can still be refused by a bank's overzealous anti-fraud systems.
How can I get more information about a specific denial?
We display all the information we receive from your bank about a decline. Unfortunately, most denials are generic, so we don't have much information about why a charge was specifically declined. If all the card information looks correct, it's best to contact your bank, request more information, and request acceptance of future charges.
If you have any other questions about charges / card declines, you can email us or contact live support at any time.