DEPARTMENTS
Baby care
Boys´ clothing
Cosmetic
Girls´ clothing
Hygiene
Kids´ accessories
Kids´ shoes
Makeup
Men´s accessories
Men´s clothing
Men´s shoes
Perfumes
Suitcases and bags
Urban transport
Women´s accessories
Women´s clothing
Women´s shoes
TOP BRANDS
Superdry
Levi´s ®
Vans
Diesel
Nike
adidas originals
Timberland
Gstar
Calvin Klein
Lacoste
Puma
Puma Select
New Balance
Jack & Jones
Havaianas
New Era
Pepe Jeans
Eastpak
Tommy Hilfiger
Replay
Kipling
Napapijri
Fitflop
Reebok Classics
Le Coq Sportif
Munich
Sebago
Camper
Dockers
Dr Martens
The North Face
G-shock
Oxbow
Tommy Jeans
Desigual
Dc Shoes
Volcom
Helly Hansen
Quiksilver
Only
Wrangler
Lee
Crocs
Billabong
Oakley
Boss
Dolce & Gabbana
Dakine
Frequently asked questions
Placing an order
Is ordering online secure?
YES! All purchases in our website are guaranteed maximum security! Tradeinn takes internet payment security very seriously.
When you order online, your bank details are encrypted and sent to our server using the SSL protocol (Secure Socket Layer). This payment protocol is standard and known for transmitting data securely by internet. They are never stored.
How do I place an order?
If you wish to place an order, please just proceed as follow:
- Select delivery country (on the top left of our site)
- Add any item you would like to buy to the basket (select size/colour and click on ADD TO BASKET)
- Once all products you want to buy have been added to the basket, please click on the basket (on the top right of our page) and choose delivery option.
- Click on PROCEED TO CHECKOUT
- Please fill in all required information for delivery IF YOU ARE A NEW CUSTOMER and finish your order by selecting payment.
So automatically your account has been created and you can always log in to MY ACCOUNT by using your e-mail and chosen password. You will also receive an order confirmation as well as any details regarding your order per mail.
How do I view what´s in my shopping basket?
To view the content of your basket, please click on the basket icon in the top right of our page. Any items you have added to your basket will be shown. If you wish to change the quantity of any products in your basket, you can change the number by clicking on the -/+ buttons in the column for quantity. If you wish to remove any item of your basket, please click on DELETE just below the -/+ buttons in the column for quantity. You should see the price updating accordingly.
How do I add items to my basket?
To add an item to your basket, you just need to type the desired quantity and click on the ADD TO BASKET button. If you wish to change the quantity of any products in your basket, you can change the number by clicking on the -/+ buttons in the column for quantity. You should see the price updating accordingly.
How do I remove items of my basket?
To remove an item from your basket, please click on the basket icon in the top right of our page. Then click on DELETE just below the -/+ buttons in the column for quantity. You should see the price updating accordingly.
How do I change the quantity of a particular item in my basket that I want?
To view the content of your basket, please click on the basket icon in the top right of our page. Any items you have added to your basket will be shown. If you wish to change the quantity of any products in your basket, you can change the number by clicking on the -/+ buttons in the column for quantity. If you wish to remove any item of your basket, please click on DELETE just below the -/+ buttons in the column for quantity. You should see the price updating accordingly.
Why is the item in my shopping basket not longer available at the checkout?
The selection on our site is live and reflects what is in stock at that moment. Adding an item to your basket does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your basket.
Why is the item that I had in my shopping basket yesterday no longer on sale today?
Your shopping basket does not secure sale prices for you. If you place an item in your basket at a sale price, the price will change once the sale has expired. We recommend you to place your order as soon as possible.
How will I know if you have received my order?
Once you´ve completed the checkout process, a receipt will appear on your screen detailing your final order total, your shipping address, and the purchased items. You can print this receipt for your reference.
You will also receive an order confirmation per e-mail and you can also find all order details by logging in to MY ACCOUNT by using your e-mail and chosen password.
How do I reset my password?
If you forgot your password, you will need to enter your email address and hit ´send´. You will receive an email with a link in it (please note: this email may take some time to reach you and could appear in your spam / junk folder). Click on the link in the email when you receive it, and you´ll be prompted to enter a new password.
Will you tell me when my order has been dispatched?
YES! Once your order has been dispatched, you will receive your tracking information per e-mail. You can also always find all information regarding your order by logging into MY ACCOUNT.