Our Articles (and editorial guidelines)
Most importantly, all our articles are original, objective and, to the best of our knowledge, accurate.
We write helpful articles about how to solve common Windows problems.
Obviously, given our domain expertise, most of these articles are about problems that may be caused by outdated or missing drivers. In these articles, we encourage readers to update their drivers with our product, Driver Easy. It enables customers to update all their drivers with just a couple of clicks.
But obviously drivers aren't always the problem, so we do our utmost to include every possible solution in our articles. All our writers are required to complete Microsoft Certified Professional (MCP) certification and we research every problem thoroughly, and also test on our own computers where possible.
Occasionally we also include links to third party products. Some of these links are affiliate links, which means we earn money if you click the link and subsequently buy the third party product. Rest assured, though, that we only ever link to products that we genuinely believe to be effective solutions and quality products.
If you encounter an article that you think is missing information or you'd like to suggest an alternative solution to the problem being discussed, please email articles@drivereasy.com, or comment on the article itself. We'd love to hear from you!
Media Coverage
Driver Easy has been featured in many high-profile publications, over the years, including PC Magazin, Computer Bild, PCgo, PC Format and CHIP.
See Driver Easy in the media for examples and more information
Privacy Policy - Drivereasy.com
This Policy was last updated on April 30, 2020
Your privacy is important to us ('drivereasy.com', 'Driver Easy', 'we', 'us', or 'our'). We abide by the General Data Protection Regulation (GDPR), and we have developed this Privacy Policy to demonstrate our commitment to protecting your ('you', 'your') privacy.
This Privacy Policy describes our data privacy practices, including what types of personal information are gathered, how we use and share the information, how we safeguard the information, and how you can delete or change the information.
This Privacy Policy applies to personal information collected through our website drivereasy.com, our product Driver Easy, and our interactions and communications with you. By using the Driver Easy program, drivereasy.com or our services, you agree to how we use your personal information as stated in this Privacy Policy.
No matter how your personal information is collected and stored, we will deal with it in accordance with this Privacy Policy.
In situations where you personally or directly provide us with your personal information (e.g. by direct email), we shall imply your consent to our collection and processing of that information on the basis that we have informed you herein what personal information will be recorded and for what purposes.
What is personal information?
Personal information is any information that relates to an individual who can be directly or indirectly identified. We recognise that personal information is sensitive and that the provision of such information is an act of trust.
What personal information we collect and why we collect it
Personal information is collected about you in the following situations.
When you visit drivereasy.com
We may collect your personal information when you visit our website drivereasy.com.
Cookies
For drivereasy.com to work properly, we sometimes place small data files called cookies on your device.
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences over a period of time, so you don't have to adjust them whenever you come back to the site or go from one page to another.
IMPORTANT: We don't see or store these cookies, and we don't receive any information from them that can be used to personally identify you.
Drivereasy.com uses cookies to:
- Remember your actions and preferences - So we can provide you with better services when you make return visits.
- Store the language setting of your web browser - So we can display the proper language to you.
- Display relevant ads - We use Google AdSense on drivereasy.com to support our website. Third party vendors, including Google, use cookies to serve ads based on your prior visits to drivereasy.com or other websites. You can visit this page for more information about the vendors that are certified by Google for third-party ads. You may opt out of personalized advertising by visiting Ads Settings. Or you can opt out of some third-party vendors' uses of cookies for personalized advertising by visiting www.aboutads.info.
- Monitor and make sense of visitor behavior - We use Google Analytics to collect information about visitor behavior on drivereasy.com. Google Analytics collects information about what pages the visitors visit, how long the visitors are on the website, how the visitors get to the website and what the visitors click. Google Analytics collects only visitors' IP address, rather than their personal information that can identify who they are (like their names and addresses). The processing and sharing of your personal data by Google Analytics is governed by Google's privacy policies. We use your information collected by Google Analytics to improve our website so that we can provide you with better experience, and we do not use it for other purposes. Google Analytics places a cookie on your web browser to identify you as a unique visitor the next time you visit our website, but the cookie is only under control of Google. You can disable cookies on your browser to prevent Google Analytics from identifying you when you come back to drivereasy.com. You can also install the Google Analytics Opt-out Browser Add-on on your web browser to prevent your data from being collected by Google Analytics.
All drivereasy.com cookies are non-unique, non-identifiable, secure and non-invasive.
By using drivereasy.com, you agree to how we use cookies. If you don't want cookies to be placed on your device, you can delete them and change your browser settings to prevent them from being placed. For details about how to delete or control cookies on your device, please consult the documentation of your web browser. Please note that if you disable cookies, you may have to manually adjust some preferences every time you visit drivereasy.com, and some services or functionalities of the website may not work.
Google reCAPTCHA
We use Google's reCAPTCHA v3 on drivereasy.com. This service helps us fight spam and abuse on our website. It collects your hardware and software information, such as device and application data, and sends this information to Google for analysis.
Your use of reCAPTCHA v3 is subject to the Google Privacy Policy and Terms of Use. We recommend you visit the official Google page to learn more about how reCAPTCHA works and how it collects and processes your data.
IMPORTANT: This information is not used for personalized advertising by Google, and Google doesn't send us any information that can be used to personally identify you.
Your IP address
We use a server tool called Nginx to manage traffic load. Nginx collects your IP address when you visit drivereasy.com, and associates it with various data about your usage of our site (e.g. how you open a web page on our site).
Links to other websites
Our website includes links to other sites, whose privacy practices may differ from ours. If you access other websites using the links provided, they may collect personal information from you. When this happens, the processing of your information is governed by their privacy statements. We suggest you carefully read the privacy statement of any website you visit.
When you purchase a Driver Easy Pro license
We use a third-party ecommerce platform, 2Checkout, to handle billing. When you purchase a Driver Easy Pro license, 2Checkout requests information from you, including your name, home or work address, phone number, email address, and payment information such as your credit card number, expiry date, security code, etc. This information is used to process your payments and deliver the products you purchase.
The handling and processing of your information by 2Checkout are subject to its privacy policy.
2Checkout does not transmit all of this information to us. E.g. We don't ever have access to your full credit card number, expiry date or security code.
Following is the full list of information sent to us by 2Checkout, and stored by us:
- License purchased
- Date license purchased
- Purchase price & sales tax
- Order reference number
- Number of licenses purchased
- Full name
- Address
- Country
- Company name
- Phone number
We collect this information in order to fill your orders and to better provide customer support. We do not use your personal information for any other purpose.
When you email us directly
When you email us directly, we collect and store your name and email, as well as any information you include or files you attach.
We collect this information in order to understand and respond to your email, and to provide you with future customer service.
When you submit one of the contact forms on our website
When you contact us by submitting one of the contact forms on our website, we collect and store your name and email, as well as any information you send (including your OS and system type if you submit the bug report form, and your IP address if you submit the refund request form).
We collect this information in order to understand and respond to your request, and to provide you with future customer service.
When you submit the feedback form within the Driver Easy software
When you contact us by submitting the feedback form within the Driver Easy software, we collect and store your name and email, as well as any information you include or files you attach. If you elect to send it, we also collect and store detailed information about your computer system (e.g. manufacturer, model, devices, drivers).
We collect this information in order to understand and respond to your request, and to provide you with future customer service.
When you contact us through Facebook Messenger
When you contact us through Facebook Messenger, we collect and store your name and email, as well as any information you include or files you attach.
We collect this information in order to understand and respond to your request, and to provide you with future customer service.
The information Facebook collects and how they collect it are subject to their own privacy policy and terms, and we suggest you check their privacy policy for more details about their processing of your personal information.
When you comment on one of our articles or blog posts
We use a third party product, Disqus, to handle public comments on our knowledgebase articles and blog posts. When you create a Disqus account and/or post a comment, Disqus may collect your name, email address, IP address and any information you enter in your comment.
Although we have access to your public comment and public username, we don't collect or store this information. We don't have access to your name (unless it is the same as your username) or your email address.
The information Disqus collects and how they collect it are subject to their own privacy policy and terms, and we suggest you check their privacy policy for more details about their processing of your personal information.
When you submit a Trustpilot review
We encourage our customers to submit product reviews on a third party review site, Trustpilot. When you submit a review on Trustpilot, Trustpilot may collect your name, email and any information you enter in your review.
Although we have access to your public review and public username (and if you're a paying customer, your email address), we typically don't collect or store this information. Occasionally, however, we may choose to reach out to you by email in order to help solve your problem. In this situation, we record your name, email address and review comments, in order to help solve the problem and to provide future customer support.
The information Truspilot collects and how they collect it are subject to their own privacy policy and terms, and we suggest you check their privacy policy for more details about their processing of your personal information.
When our support agents remotely access your computer at your request
If one of our support agents remotely accesses your computer at your request, we may collect and store your name, email address and various information relevant to your problem, as documented during the remote computer access session.
We collect this information in order to understand and respond to your problem, and to provide you with future customer service.
When you request customer support through our ecommerce provider, 2Checkout
If you request customer support through our ecommerce provider, 2Checkout, 2Checkout collects your name, email and any information you submit to 2Checkout support.
They then transmit this information to us, and we store and process it.
We collect this information in order to understand and respond to your problem, and to provide you with future customer service.
The handling and processing of your information by 2Checkout are subject to its privacy policy.
When you use Driver Easy
We use Google Analytics to understand how our customers use Driver Easy. It collects:
- a unique identifier of your computer
- your IP address
- your language
- your country (detected using your IP address)
- information about your operating system
- your screen resolution
- what program screen you are on
We use all the information only to improve Driver Easy and provide our users with better experience. We do not store or share this information, and none of this information can be used to identify you.
The way Google collects and processes your data is subject to their own privacy policy and terms. We suggest you check their privacy policy for more details about their processing of your personal information.
When you activate a Driver Easy Pro license on your computer
When you activate a Driver Easy Pro license on your computer, we collect and store the following information:
- Confirmation whenever your license has been used to activate Driver Easy Pro on a computer
- The Mac address and manufacturer of the network card in any computer the customer has used their Driver Easy Pro license to activate Driver Easy Pro on
We collect this information in order to deliver the correct drivers for your devices and your operating system, to manage license quotas and to provide future customer support.
When you sign up as an affiliate
We use a third party service, Avangate, to manage our affiliate program. If you sign up as a Driver Easy affiliate, Avangate makes available to us your Affiliate ID number, Affiliate nickname and Affiliate income (from Driver Easy).
Although we have access to this information through the Avangate portal, we don't collect or store it ourselves. We don't have access to your name (unless it is the same as your username) or your email address.
The information Avangate collects and how they collect it are subject to their own privacy policy and terms, and we suggest you check their privacy policy for more details about their processing of your personal information.
When we gift you with a free Driver Easy Pro license
If we gift you with a free Driver Easy Pro license, we may collect and store some of the following information:
- Date license was gifted (always collected)
- Order ID (auto-generated and always collected)
- Product (always collected)
- Quantity (always collected)
- Your name, company, address, city, state, zip, country, phone (we may ask you to supply this information)
- Your email (always collected)
We collect this information in order to manage your license and provide future customer support.