At Van Essentials we provide a full service from buying our product and making sure it's what is needed to benefit you and providing an efficient service, which is our top priority and this is why past customers come back and to use our products and recommend you do too.
What if my order doesn't arrive within the given time frame?
We use DX Carriers to deliver the best results when delivering our product to you, but we can never promise that your order will 100 per cent be with you on time, despite our best efforts. If the delivery fails to reach your destination by the time we gave you, we will take full responsibility in contacting the carriers and doing what is required to get your item to you as swiftly as possible. Some of the elements in delivery services are out of control but we will try our best to give you satisfaction around the whole experience. If you live in a remote area you may want to consider changing the delivery address, although not ideal couriers are under immense pressure and they may not have time to search you for when under strict deadlines. This isn't ideal but we want you to be given the product you've asked for in the time-frame so that the process is easier you for and the delivery service.
Tracking
When wanting to track the progress of your parcel, upon order you'll receive an email which has a carrier link to relevant tracking numbers which will help discover the location of your purchase. Having someone who will sign and accept your parcel will ensure that the product is delivered on time. An alternative to this is leaving a note of instructions to a safe place where the product can be left, but this is not our responsibility if the commodity is interfered with.
Damaged Deliveries
When receiving a parcel, it is crucial to check the product is not damaged and that the product is the correct one that you ordered. Any damage or shortage must be advised within 48 hours of receipt. Working together with the carriers and Van Essentials will make the process a lot easier for all parties which is what we want to achieve. Having an efficient service is the aim of Van essentials and taking all the advice above will help us deliver the right product and the great service we are known for.
Please note whilst we are still dispatching orders as normal, some couriers are struggling to deliver next day
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