Security
Is paying by card online secure?
Yes, of course! Chesterfield Sofas have never experienced an instance of fraudulent use of a customer’s card details after shopping with us, and we strongly believe that we never will. Shopping with us is so secure because we use WorldPay. Our secure server encrypts your details into bits of code that are fired straight over to the WorldPay servers, who decrypt the information and take payment from your card.
We are so confident of the security that Stripe Pay offers that chesterfield Sofas offer a security guarantee; if your account suffers fraud as a direct result of using our website, we will cover any and all liability charges which your bank asks for. Please note: If you are at all concerned about the security of sending your account details online, you’re very welcome to place your order over the phone. Contact us on 01254 268 595 (9am - 5pm Monday to Friday, 12 - 4 Saturday.)
What is Stripe Pay?
Stripe Pay is an eCommerce bank that uses the highly secure Thawte 2048 bit encryption system and 128-bit SSL browser encryption to protect, encrypt and secure card details from the outside world. No one (including the Chesterfield Sofas staff) has access to any card details - only Stripe Pay; the world’s largest, longest established and most respected e-Commerce bank in the world process these details.
Ordering & Payment
How do I place an order?
Ordering with us online is simple; find the product you’d like, chose between the available drop down options (which vary by product) and click add to basket. You can then click on your basket in the top right of any webpage to amend quantities or delete items, as well as chose whether you’d like to pay a 50% deposit or pay in full. Clicking the checkout button will take you through our secure WorldPay system where we will take payment from your card and complete your order. We reserve the right to charge a £50 order administration fee.
Alternatively, if you’d prefer to talk to a sales representative we would be more than happy to take your order over the phone. Call us on to place an order today.
What methods of payment do you accept?
We accept all major credit and debit cards, including MasterCard, Visa, Switch/Maestro, Amex and JCB cards as well as PayPal, Google Checkout, personal cheques and bank or building society cheques (Please make payable to "Chesterfield Sofas For You Limited").
What happens once I’ve placed my order?
Once we’ve received your order we get to work straight away. Since bespoke orders are produced by hand they will take longer to be shipped than other products. Most orders are shipped within two weeks, though smaller items like tub chair or footstools could be with you within 3 to 5 days – when your items are ready for dispatch our courier will contact you to arrange a delivery time.
What happens if I cancel my order?
Chesterfield Sofas are specialists in making bespoke furniture, which unfortunately means that we will not accept any returns from a customer unless this made to measure product is faulty, or damaged during delivery. This is because each piece is tailored specifically for each customer and can't be resold.All other furniture orders can be cancelled up to 14 days before the delivery date. If you decide to cancel your order, Chesterfield Sofas will keep your 30% deposit together with a £50 administration charge. Once your furniture has been delivered, Chesterfield Sofas will not accept any returns or offer a refund unless the product has arrived faulty or has been damaged in transit. If this is the case, please contact our office immediately before signing.
Due to hygiene reasons, we will only accept a returned mattress if it is wrapped in its original packaging. If you would like to test a mattress, please do so with it still contained in its packaging until you have decided to either return or keep it.
Our returns policy does not affect your statutory rights.
How competitive are your prices?
Our prices reflect a saving of between 10% - 40% of the average retail price for each individual item. Chesterfieldsofas can’t possibly keep track of our competitor’s prices and special offers, but we’re so confident that our low prices are the most competitive in England that we have our own price promise; if you are quoted a lower price for a product elsewhere then we won’t just match it – we’ll beat it.
Do Chesterfield Sofas prices include VAT?
Yes, all prices quoted on our website already have 20% VAT included.
Delivery
What is the Chesterfield Sofas delivery policy?
Each price listed on our website does not include delivery charges. A standard delivery charge, payable by the customer, will cover delivery anywhere within the UK mainland. However, the following postcodes will incur a minimum charge of £99 for delivery: CA, DL, LA, LD, LL23-27, LL35-78, SA19-73, SY18-20, SY23-25, TS. We can deliver to the following postcodes by quotation: GY, HS, IM, IV14-29, IV37-63, JE, KA28, KW, PA20-25, PA34, PA36-78, PH17-50, ZE. Large, bulky items are delivered straight to your door via specially equipped furniture vans, driven by specially trained furniture delivery staff. Smaller items may be delivered by a parcel service.
For delivery to Northern Ireland, Isle of Man, Isle of Wight, Scottish Islands and Channel Islands we will deliver free to a nominated mainland GB address, such as a port. Onward shipping from that point is the responsibility of the customer.