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My order hasn't been shipped 7 business days after payment.
Please verify that your payment is confirmed and none of the items are back ordered or sold out. If the issue is still there then please contact us via Live Chat or email to service@cafago.com.
Why was my order partially shipped?
There are three reasons why your order was partially shipped：
1.We have different warehouses, we will not combine them together and will ship from the correct warehouse separately.
2. The items are overweight so need to be shipped in different packages.
3. The item is out of production or stock for a long time. In this case we may firstly ship the rest to you, and send you an reminder email.
Please check your email and let us know your decisions for replacement or refund.
Why my order is still in process a few days after the order has been completed?
If your order is still in process 48 hours after payment, it means that some items in your order are out of stock. We usually need 2-5 days to restock these items. If you still have concerns about your order, please contact us by service@cafago.com.
How can I cancel my order?
1. If the order payment status is 'Pending', you can contact us to help you to change it to 'Cancelled'
2. If the order has already been paid but has not been shipped out yet, you can contact us to cancel the order to get a full refund.
3. If the order has already been sent out, we can not help you to cancel the order. You may choose to send back the unopened products after you've received them, and we will refund the money upon our receipt of the returning item(s).
Please contact us by service@cafago.com
* Please note that 'cafago.com does not pay the return shipping cost on returned items, and we aren't also responsible for goods lost during shipment when no tracking service has been supplied.' After receiving the returned goods, we will process your refund within 1-3 business days.
My order is not in my www.cafafgo.com account
There are two reasons why an order might not appear in your Order List:
1. The payment system was encountered an error when you were placing the order;
2. You placed your order as a guest (without logging in to www.cafago.com account). In this case please follow the steps to solve the problem:
Step 1: Please make sure that you have completed your payment by checking your payment account for the payment information.
Step 2: You should contact us by sending an email to service@cafago.com with the transaction ID, invoice ID or your payment email address.
Step 3: Our customer service center will resolve the issue for you as soon as possible once received your order details.
For further information about refund policy or order management, please contact us by service@cafago.com.
Replacements Policy
Applicability for Replacement
Please note for the following cases consumers can request replacement from CAFAGO.com.
1. Item(s) have no defective parts, no artificial breakdowns, no destroy in package, accessories, user manuals, or have not been activated yet within 7 days (including working days and weekends) since received.
2. Item(s) are found with obvious defective parts, and have not been used yet within 15 days (including working days and weekends) since received.
3. Item(s) received have obvious difference with product description at CAFAGO.com.
4. Consumers found item(s) are broken upon receipt of item from delivery staff.
5. Item(s) are found still to be low quality without artificial breakdowns after exchanged once before from CAFAGO.com.
6. Item(s) cannot be operated normally by following user manual within 15 days ( including working days and weekends) since received.
Exceptions for Replacement
Please note for the following cases cafago.com has the right to refuse consumers for replacement(s).
1 Consumers are unable to provide verified ordering provement at cafago.com, or artificially change order details.
2 Consumers did not require the delivery staff to return item(s) on receipt of defective item(s).
3 Consumers artificially tear or alter item logos, series No. or waterproof signal etc.
4 Item(s) were activated beyond 30 days (including working days and weekends) after receiving.
5 Item(s) have not been sent out within 7 days (including working days and weekends) after we have confirmed replacement request from consumer.
6 Item(s) were broke in the case of force majeure (natural disasters etc.)
7 Any breakdowns of operations or set-ups that are not followed by product user manuals.
8 Any artificial breakdowns or unauthorized modification on items.
9 Any replacement request that beyond 15 days (including working days and weekends) since the date consumers received item(s).
10 Item(s) were found to be with no quality issues from cafago.com tech department.
Please contact us for any further issues about replacement through email service@cafago.com.
Free Warranty Services
Yes, everything you buy from CAFAGO has a guarantee of quality and will exactly match the description on the website.
Factories that supply CAFAGO are strictly evaluated by us, and we provide you an even better reassurance of consistent high quality thanks to our in-house QC team.
We double-check the contents of all orders carefully before dispatch to our customers.
You can be confident about ordering from CAFAGO.
All warrantees begin from the date the product is received. If a product develops a fault during the warranty and the fault is due to a quality issue rather than your own breakage or misuse, we will accept a return.
Global Version Huawei Y7 Prime 2018 4G Smart Mobile Phone
4GB 64GB 5.99 inch Snapdragon 432 Octa Core 13MP main Camera 8MP Front Camera 3000mAh Three Card Slots Smartphone
Features:-Powerful Performance with Professional Processor: Qualcomm® Snapdragon™ 430 CPU,Octa Core Processor with 1.4GHz Cortex-A53
-Display: 5.99" screen with 720×1440 resolution, to display the pictures in a clear way
-OS: Android 8.0 to have a better performance
-Memory: 4GB+64GB meet the daily entertainment needs
-Endurance: Built-in 3000mAh battery for long hours in standby
-Security: rear-mounted fingerprint sensor to unlock the phone conveniently
-NFC: Not support
Supported Network:
2G: GSM: 850/900/1800/1900-SIM1&SIM2
3G: HSDPA:850/900/1900/2100
4G: LTE FDD:1/3/7/8/20
* Pls check the bands frequency: https://www.frequencycheck.com/countries
Specifications:
| Basic Information | |
| Model | Huawei Y7Prime 2018 |
| Color | Blue |
| Type | Bar |
| System | |
| OS | Android 8.0(Oreo), EMUI8 |
| Processor | CPU: Qualcomm MAM8937 Snapdragon 430(28nm), Octa-Core 1.4Hz Cortex-A53 GPU: Adreno 505 |
| RAM & ROM | 4GB+64GB * Available storage and RAM are less than the total memory due to storage of the operating system and software pre-installed in the device. |
| TF Card Extend | SUPPORT( Up to256G) |
| Screen | |
| Display Size | 5.99-inch |
| Material | Glass; LCD touch screen |
| Resolution | 720*1440 pixels, 18:9 ratio (~269 ppi density) |
| Camera | |
| Front Camera Pixels | 8 MP HD selfie camera |
| Back Camera | 13MP main camera, f/2.2,PDAF 2MP depth sensor 1080p@30fps video |
| Network | |
| Type | GSM / HSPA / LTE |
| Band | 2G: GSM: 850/900/1800/1900-SIM1&SIM2 3G: HSDPA:850/900/1900/2100 4G: LTE FDD:1/3/7/8/20 * Pls check the bands frequency: https://www.frequencycheck.com/countries |
| SIM Card Quantity | Dual SIM cards, Dual standby |
| SIM Card Type | Dual Nano SIM Cards (Three card slots) |
| WiFi | Wi-Fi 802.11 b/g/n, WiFi Direct, hotspot |
| BT | BT4.2, A2DP,LE |
| Battery | |
| Capacity | 3000mAh (Non-detachable) |
| Power Plugs | Micro-USB 2.0 |
| General | |
| Multilanguage | Multilanguage, please refer to the screenshot picture |
| GPS | With A-GPS,GLONASS |
| Sensor | Proximity sensor | Accelerometer | Electronic compass | Rear-mounted fingerprint |
| Image | BMP, GIF, JPG, PNG |
| Multimedia playback | Audio: MP3, FLAC, APE, DSF, M4A, AAC, OGG, WAV, WMA, AMR, AWB Video: MP4，M4V，MKV，AVI，WMV，WEBM，3GP，3G2，ASF |
| Other Features | Ebook, Messaging, Wallpapers, Clock, etc. |
| Other Information | |
| Product Size | 15.83*7.67*0.78cm /6.23 x 3.02x 0.31 in |
| Product Weight | Approx. 155g / 5.47oz |
| Package Size | Approx. 5*9*17cm /1.96* 3.54 *6.69 in |
| Package Weight | Approx. 352g |
Note:
* Item color may show slight aberration due to different shooting light and monitor display.
* Product size, product weight, and related specifications are theoretical values only. Actual measurements between individual products may vary.
* All specifications are subject to the actual product.
Package list:
1 * Phone
1 * Power Charger
1 * USB Cable
1 * SIM Tray Ejector
1 * User Manual
HUAWEI Y7 Prime 4G Smartphone
Android 7.0 Qualcomm MSM8940 Snapdragon 435 32GB ROM 3GB RAM 5.5-inch 8MP Front Camera 12MP Rear Camera 4000 mAh Fingerprint Sensor Dual SIM EU Plug
Description:HUAWEI Y7 Prime, announced in June, 2017, is equipped with a high-quality processor (Qualcomm MSM8940 Snapdragon 435), large memory(32GB ROM & 3GB RAM) and 4G network, which can be used smoothly and without lag. The 12MP rear camera & 8 MP front camera which can clearly record your daily life, and you could listen to your favorite channels by it's FM radio.
Features:
The HUAWEI Y7 Prime comes with a 5.5-inch display with a resolution of 720x1280 pixels and provides a clear and broader view for a visual feast.
HUAWEI Y7 Prime is powered by a Qualcomm MSM8940 Snapdragon 435 (28 nm) and comes with 3GB of RAM & 32GB ROM delivers a smooth experience.
HUAWEI Y7 Prime is powered by a Li-Ion 4000 mAh battery makes you travel worry-free and enjoy life without need to frequently recharge.
HUAWEI Y7 Prime on the rear packs 12-megapixel camera and it sports a 8-megapixel camera on the front for selfies, which could record your good life every day.
The polished ceramic-like texture and smooth touch of HUAWEI Y7 Prime gives you a unique and comfortable feeling, plus its elegant and simple design shows its beauty to the whole world.
FAQ:
1. Is it Global Version or not?
A Global Firmware, And supports multi-language.
Support GOOGLE PLAY, Facebook, youtube, etc.
Support FOTA Upgrade.
2. Will this Phone Network Frequency works in my country or not?
4G: 1, 3, 5, 7, 8, 38, 39, 40, 41
If you don't check it, we will not take any responsibility of this issue.
***** LTE Network Check: en.wikipedia.org/wiki/List_of_LTE_networks
***** GSM & WCDMA Network Check: maps.mobileworldlive.com
3. What's the Languages of HUAWEI Y7 Prime?
Support Global Multi-Languages, you can refer to the screenshoot of languages.
4. What's the Plug?
Comes with original EU Plug.
Specifications:
| Basic Information | |
| Model | HUAWEI Y7 Prime |
| Color | Silver |
| Type | TRT-L21A |
| System | |
| OS | Android 7.0 (Nougat), EMUI 5.1 |
| Processor | Qualcomm MSM8940 Snapdragon 435 (28 nm) CPU:Octa-core 1.4 GHz Cortex-A53 GPU:Adreno 505 |
| ROM | 32GB * Available storage and RAM are less than the total memory due to storage of the operating system and software pre-installed in the device. |
| RAM | 3GB |
| TF Card Extend | Support, up to 256 GB(uses shared SIM slot) |
| Screen | |
| Display Size | 5.5 inches, 83.4 cm2 (~71.1% screen-to-body ratio) Type: IPS LCD capacitive touchscreen, 16M colors |
| Material | Glass; touch screen |
| Resolution | 720 x 1280 pixels, 16:9 ratio (~267 ppi density) |
| Camera | |
| Front Camera Pixels | 8 MP, f/2.0 Note: In different photo modes, the number of pixels may be slightly different, please refer to the actual situation. |
| Back Camera | 12 MP, f/2.2, 1/2.9", 1.25µm, PDAF supports LED flash, HDR, panorama. |
| Network | |
| Type | GSM / HSPA / LTE |
| Band | 4G LTE: 1, 3, 5, 7, 8, 38, 39, 40, 41 3G HSDPA: 850 / 900 / 1900 / 2100 2G GSM: 850 / 900 / 1800 / 1900 - SIM 1 & SIM 2 LTE Network Check: en.wikipedia.org/wiki/List_of_LTE_networks LTE Network Check: maps.mobileworldlive.com |
| SIM Card Quantity | Dual SIM ((1 * Micro SIM + Nano SIM/ Micro TF Card ) |
| SIM Card Type | Hybrid Dual SIM (Nano-SIM, dual stand-by) |
| WiFi | 802.11 b/g/n, Wi-Fi Direct, hotspot |
| BT | v4.1, A2DP, LE |
| NFC | Not Support |
| Battery | |
| Capacity | Li-Ion 4000 mAh battery (Non-detachable) |
| Power Plugs | microUSB 2.0, USB On-The-Go |
| General | |
| Multilanguage | Support, please check out the screenshot on the picture. |
| GPS | Yes, with A-GPS, GLONASS |
| Sensor | Fingerprint (rear-mounted), accelerometer, proximity, compass |
| Image | BMP, GIF, JPG, PNG |
| Audio | 3.5mm Audio Jack, MP4/H.264 player, MP3/eAAC+/WAV/Flac player, Speaker Phone |
| Other Features | Ebook, Messaging, Wallpapers, Clock, etc. |
| Other Information | |
| Product Size | Approx. 153.6 x 76.4 x 8.4 mm (6.05 x 3.01 x 0.33 in) |
| Product Weight | Approx. 165g / 5.82oz |
| Package Size | Approx. 180*90*60mm (7.09*3.54*2.36mm) |
| Package Weight | Approx. 352g / 12.4oz |
Note:
* Item color may show slight aberration due to different shooting light and monitor display.
* Colour may vary, colours and features may not be available in all market, please check with local retailers for exact offer.
* Product size, product weight, and related specifications are theoretical values only. Actual measurements between individual products may vary.
* All specifications are subject to the actual product.
Package list:
1 * Phone
1 * Power Charger
1 * USB Data Cable
1 * SIM Card Pin
1 * User Manual
Brown Proud Brown 1 4G Mobile Phone 2GB+16GB
4.7-inch HD Android 7.0 MT6735 Quad Core 13MP+8MP 1800mAh Dual SIM Fingerprint Unlocked Smartphone
Description:
The Brown 1 is a smartphone that features a 4.7-inch screen, quad core processor and Android 7.0 Nougat operating system.
It also has a 13 Megapixel camera, 4G connectivity, fingerprint unlock and a 1800mAh battery.
Features:
Unique Design--Brown 1 gets a unique design, it combines metal, glass and PC into the extraordinary double 2.5D curved body.
4.7inch HD Display--4.7inch HD display with high density resolution is more realistic, more solid, more thriling.
2GB RAM Meet Quad-core Chipset--2GB RAM together with MediaTek MTK6735 Quad Core CPU, it handles multi-tasks with no pressure. And 16GB ROM allow you to store seas of pic and video.
Smart Cameras, View the World-- 13MP+8MP Camera for rear and front facing camera, together with sophisticated image processing algorithms, recording your growth to success.
Fast Unlock --Brown 1 features the latest press fingerprint on the back. Not only offer protection for your device, but also enables practical functions.
1800mAh Long Lasting Battery--Life is a long journey, you need enough power to move on. Brown 1 is always waiting to support you super power with the 1800mAh battery.
Android 7.0 OS-- Brown 1 is carrying latest Android Nougat to you. Highly enhanced system for more convenient and power saving use, you will fall in love with it.
NFC: Not Support
Language： Please check the screenshot picture
Network:
2G: GSM:B2/B3/B5/B8
3G: WCDMA: B1/B8
4G: FDD-LTE B1/B3/B5
4G: TDD B41
* Pls check the bands frequency: https://www.frequencycheck.com/countries
Specifications:
Brand: Brown&Proud Brown 1
Screen: 4.7-inch HD IPS LCD Display (720 x 1280 Pixels, 312 ppi) with 2.5D Arc Glass
OS: Android 7.0 Nougat
CPU: MediaTek MT6735, 1.3GHz Quad Core Cortex-A53
GPU: Mali-T720
RAM: 2 GB
Rear Camera: 13.0 Megapixels with Autofocus and Dual LED Flash
Front Camera: 8.0 Megapixels with Fixed Focus
Storage: 16GB
Micro TF Card: Expandable up to 64GB via microTF
SIM: Dual SIM ((1 * Micro SIM + Nano SIM/ Micro TF Card )
NETWORKS: 4G LTE, 3G HSPA+, 2G EDGE & GPRS Networks
WI-FI: Wi-Fi 802.11 b/g/n
NFC: No
BT: BT 4.0
Infrared: Yes
GPS: A-GPS
USB OTG: Yes
USB Port: MicroUSB 2.0
Sound: 3.5mm Audio Jack
FM: Yes
Unlock: Fingerprint Sensor
Sensors: Gyroscope, Compass, Ambient Light Sensor, Proximity Sensor and Accelerometer
Battery: 1800 mAh Li-ion Battery (Non-removable)
Material: Polycarbonate
Thickness: 5.8mm
Weight: 115g
Package Size: Approx. 17.5*15.5*3cm
Package Weight: Approx. 300g
Package List:
1 * Phone
1 * Power Adapter (US Plug, 100-240V)
1 * USB Cable
1 * Protective Case
1 * Card Pin
1 * Storage Bag
Global Version Xiaomi Redmi Note 9S 4G Mobile Phone
6.67inch DotDisplay 6GB 128GB 48MP Quad Cameras Qualcomm Snapdragon 720G 5020mAh AI Face unlock Fingerprint Sensor Fast Charging Smartphone
Description:Redmi Note 9S is equipped with a high-performance octa-core processor, Qualcomm® Snapdragon™ 720G, supporting faster and smoother use experience. The 48MP ultra-high resolution main camera and 16MP in-display front camera both help you capture the magnificent in your life. Redmi Note 9S comes with the 5020mAh (typ) ultra-high capacity battery, what's more, it supports 18W fast charge and comes equipped with a 22.5W fast charger in the box so that you can browse your phone for hours without having to worry about running out of power.
Features:
CPU: Qualcomm® Snapdragon™ 720G High-performance octa-core processor, up to 2.3GHz
Display: 6.67" DotDisplay, 2400*1080P FHD+, Corning Gorilla Glass 5
Memory: 6GB + 128GB
Quad Rear Cameras: 48MP + 8MP + 5MP + 2MP, multiple photography features
Front Camera: 16MP In-Display Front Camera features panorama selfie, AI silhouette detection, face recognition, AI Beautify, AI portrait mode, and more
Battery and Charging: 5020mAh (typ), Supports 18W wired fast charging
Card Slot: Dual SIM cards, Dual standby, Supports 2+1 card slot, nano-SIM + nano-SIM + microTF, Supports dual SIM VoLTE HD calling
Unlock: Side-mounted fingerprint sensor, AI Face unlock
Network:
GSM: B2/3/5/8
WCDMA: B1/2/4/5/8
TDD LTE: B38/40
FDD LTE: B1/2/3/4/5/7/8/20/28
* Pls check the bands frequency: https://www.frequencycheck.com/countries
Specifications:
| Basic Information | |
| Model | Redmi Note 9S |
| Color | Interstellar Grey / Aurora Blue/ Glacier White |
| System | |
| OS | MIUI |
| Processor | Qualcomm® Snapdragon™ 720G High-performance octa-core processor Frequency: up to 2.3GHz Adreno™ 618 graphics processor Qualcomm® 5th generation AI engine 8nm process technology |
| RAM & ROM | 6GB + 128GB * Actual available memory may vary due to various factors. As the operating system occupies a portion of the RAM, actual available memory is less than stated. As the phone comes with pre-installed applications, the actual storage size is smaller than stated. |
| TF Card Extend | Support, up to 512GB |
| Screen | |
| Display Size | 6.67" DotDisplay |
| Material | Glass; touch screen |
| Resolution | 2400 x 1080 FHD+ Contrast: 1500:1 (typ) | NTSC: 84% (typ) TÜV Rheinland low blue light certification Reading mode 2.0 Corning® Gorilla® Glass 5 |
| Camera | |
| Front Camera Pixels | 16MP In-Display Front Camera 16MP, 1.0μm f/2.48 aperture |
| Back Camer | 48MP AI quad camera 48MP ultra-high resolution primary camera+8MP ultra wide-angle camera+5MP macro camera+2MP depth camera 48MP, 1/2" sensor, FOV 79° f/1.79 aperture, 6 piece lens, AF 1.6μm 4-in-1 Super Pixel, 0.8μm pixel size Photo resolution: 8000 x 6000 Video resolution: up to 4K Dual flash lights |
| Network | |
| Type | GSM / WCDMA / LTE |
| Band | GSM: B2/3/5/8 WCDMA: B1/2/4/5/8 TDD LTE: B38/40 FDD LTE: B1/2/3/4/5/7/8/20/28 * Pls check the bands frequency: https://www.frequencycheck.com/countries |
| SIM Card Quantity | Dual SIM cards, Dual standby |
| SIM Card Type | Supports 2+1 card slot, nano-SIM + nano-SIM + TF card (512GB expandable) Supports dual SIM VoLTE HD calling Note: Dual 4G SIM requires the support of local telecom operator services, and may not be available in all regions. |
| WiFi | Supports protocols: 802.11a/b/g/n/ac Supports 2.4G Wi-Fi / 5G Wi-Fi Wi-Fi Direct |
| BT | BT5.0 |
| Battery | |
| Capacity | 5020mAh (Non-detachable) Supports 18W wired fast charging Includes 22.5W wire charger |
| Power Plugs | Type-C |
| General | |
| Multilanguage | Support Multi-language, please check the screenshot picture |
| GPS | GPS/ A-GPS / GLONASS / Beidou |
| Sensor | Z-axis linear vibration motor | Side-mounted fingerprint sensor | Distance sensor | In-screen ambient light sensor | Accelerometer | Gyroscope | Electronic compass | IR blaster |
| Security | Side-mounted fingerprint sensor AI Face unlock |
| Image | BMP, GIF, JPG, PNG |
| Multimedia playback | MP4,M4V,MKV,XVID,WAV,AAC,MP3,AMR,FLAC,APE |
| Other Features | Ebook, Messaging, Wallpapers, Clock, etc. |
| Other Information | |
| Product Size | Approx. 165.75*76.68*8.8mm /6.53 x 3.02x 0.35 in |
| Product Weight | Approx. 209g / 7.02oz |
| Package Size | Approx. 18x9.0x 6cm /6.54x 3.54 x 2.20 in |
| Package Weight | Approx. 500g / 17.64oz |
Note:
* Item color may show slight aberration due to different shooting light and monitor display.
* Colour may vary, colours and features may not be available in all market, please check with local retailers for exact offer.
* Product size, product weight, and related specifications are theoretical values only. Actual measurements between individual products may vary.
* All specifications are subject to the actual product.
Package list:
1 * Redmi Note 9S
1 * Power adapter
1 * Simple protective cover
1 * USB Type-C cable
1 * SIM eject tool
1 * User guide