How can I protect myself against making a purchase on a fraudulent Camper website?
We are actively working together with the competent authorities, as well as Facebook and Instagram, to report and shut down these fraudulent websites. However, here are some recommendations on how to guarantee that your purchase is being made through the official Camper e-shop:
1) Our official website is Camper.com (or m.camper.com for mobile users).
2) Our website URL begins with https, not http. You should also see a lock icon to the left of the URL, which guarantees user security for online purchases. All secure ecommerce websites should have this indicator.
3) If you believe that you have made a purchase through a fraudulent website, please get in contact with our Customer Service team (customercare@camper.com) and we will do our best to help you identify the legal steps that can be taken.
How can I buy my Campers?
To buy your Campers, you can:
-Shop online on our website.
-You can also buy our products over the phone; our customer service representatives will be happy to help you with whatever you need to complete your purchase. Contact us
-Visit one of our stores. Shop locator
Can I buy my Campers over the phone?
If you prefer to make a purchase over the phone, please contact our Customer Service Department.
All you need to do is give us the reference number of the model you want (you can find it in 00000-000 format on our website), the size you need and the shipping and payment details so we can deliver your order. Contact us
Can I order models that don't appear on the website?
If the model you would like to purchase does not appear on the website, please contact our Customer Service Department and provide:
-Your full name and a contact telephone number.
-The reference number of the model you want (in 00000-000 format). If you don't know the number, provide as much information as possible: name of the line, colour, etc.
-The size you need.
We will do everything we can to find the model you want or one as similar as possible. Contact us
At which stores can I shop online?
You can buy online from any of our stores where this service is available. Click on here to see a list of stores.
If you are travelling or on holiday in a different country, you can have your purchase delivered to your country of residence if it is among the ones we ship to.
How can I order online?
1. Make sure that the ""ship to "" country is the same country where the order is to be delivered. If not, you can change it to the correct country in the top right hand corner of the homepage.
2. Choose the product/s you like, indicate the size and add them to your bag. You can select a maximum of 5 items. You may also view the products in your bag at any time.
3. When you are ready to complete your purchase, just go to the bag and click on Check out now.
4. Fill in the delivery and payment details on the form. To confirm, click on Submit order.
5. If the system validates your details, the order will be submitted correctly and you will see the purchase confirmation with your order number. This information will also be sent to you by email.
Viewing products
Camper always tries our best to show shoe colours in a way that reflects their actual appearance. Even so, the perception of colours may vary depending on the lighting, the screen settings of your computer monitor or other factors beyond our control.
If you have any questions about one of our models, please Contact us
What currency are prices shown in?
Depending on the country, our prices are listed in euros, US dollars, Canadian dollars, Danish kroner, Pounds sterling, Turkish lira, Mexican pesos or Japanese yens.
The prices shown are always the retail prices, with all applicable taxes included, except in Canada and the United States. In these countries, the amount of tax is calculated once you select the state or region to which the order in your shopping bag will be sent.
Purchase with confidence
Exchanges and returns
Walk, don't run. You have 30 days to exchange or return your purchases.
More information at Return conditions
Efficient, friendly customer service
If you have a question, our customer service representatives will be glad to help you. Our teams speak 9 different languages: Spanish, English, German, French, Italian, Portuguese, Turkish, Russian and Japanese.
You can contact them by email or by telephone.
If you have a question, Contact us
Payment protection and security
Data transfers are protected by up to 256-bit SSL encryption, and bank transactions are conducted directly between the customers and their financial institution.
Our server also encrypts all personal data to guarantee the confidentiality and security of your transaction.
We use the 3D Secure payment system, depending on the country and type of card.
More information at Secure payment
Trust seals and accreditations
Our website voluntarily complies with self-regulation systems whose trust seal is a sign of our commitment to quality and transparency.
Pay by PayPal
If you choose to pay via PayPal, you will be redirected to their website to complete the purchase. The purchase amount will automatically be debited to your PayPal account.
For more information, visit www.paypal.com.
Camper reserves the right to withhold any order for security reasons. In such cases, the affected customers will be notified.
We also reserve the right to cancel an order if we are unable to verify the shipping and billing information, or if we believe that the customer has placed an order with the intention of reselling the merchandise.
Forgot your password?
If you forgot your password
For security reasons we cannot provide your password, but we can help you to reset it.
Click on the Sign in link at the top of the home page.
Then click on Forgot your password?, enter your email address and click on Retrieve your password . We will send you an email asking you to set a new password.
The email confirming your new password may take a few minutes to reach your inbox. If you don''t receive any confirmation message, check your spam folder.
Need more help? If you are unable to reset your password, click on Contact us to contact us.