Dresslily is your one-stop online shop for today?s most daring, exciting and edgy fashion apparel. Our affordable collections are all about redefining trends, design excellence and exceptional quality to satisfy the needs of every aspiring fashionista.
Welcome to DressLily, we aim to provide an extensive range of high quality, trendy fashion clothing, together with a professional service dedicated to our valued customers from all over the world.
In order to guarantee our customers an amazing shopping experience, all items are individually inspected by our Quality Control Team before shipment. Our Customer Support Center is always at your service.
If for any reason you are dissatisfied with any item(s) purchased from DressLily.com, simply contact our Support Center. You can return the product within 30 days after receiving the delivery. We will always offer the best solution for our customers.
Steps to contact us:
Please contact us immediately at our Support Center describing the issue in detail, including the return reason, along with your order number and SKU product number. For defective, incorrect or not as described items, please send us a clear picture or video of the problem. Please keep the picture below 10 MB.
1. DressLily's responsibility
If our company is responsible for the issue, we will allow a return to our warehouse for a refund and/or an exchange.
Once we receive the item, we will offer compensation or resend for free a replacement at our expense.
If the customer has ordered an incorrect size, product or simply wants to exchange the item, we can also allow a return.
The customer is responsible for the shipping fee for an exchange, and we will refund the original product cost upon receiving the returned item. All shipping fees are non-refundable.
Notes about Warranty
- Unless there was a mistake on our part; our warranty does not apply to the following product categories: swimwear, lingerie, earrings, and clearance items, any discounted items and Virus Prevention items including : All masks, disposable protective clothing and other protective gear that comes in direct contact with skin of humans and animals. If DressLily made a mistake, we will always resolve the issue to your satisfaction.
-Clearance items cannot be returned,they are not eligible for refund, exchange, or store credit.
- All returned items must be in brand new condition, unused/unworn, unwashed, with all original tags and their original packaging intact to be eligible for compensation.
- All returns must first be approved by our Customer Service Team, if approved, you will be provided with an RMA form. Returned items without a corresponding and filled RMA form and/or not matching the requirements listed above will not be accepted.
Please DO NOT return your item to any other addresses of DressLily, as the published addresses online and the shipping address on the package you received ARE NOT our returns address.
-All returns must be shipped via Postal Service, returns shipped via other services will incur brokerage fees and/or duties which will be deducted from the credit/refund you will receive. Returned items must be declared as "Returned Goods" in the customs section of the return label. Furthermore returns that are not properly declared may incur additional fees.
-Please kindly use a postal service that is trackable. In the event of package loss or package damage during transit we will not be responsible in such cases. Therefore we recommend adding insurance to your returned package to secure its safekeeping.
-For exchanges, the processing time for the exchanged item will be between 3-6 business days, upon receiving your item back, and depending on stock availability. -For refunds, the processing time for us to proceed with the refund will be between 3-6 business days upon receiving your returned item. After this the refund time will depend on the payment method. Please see below for details: -Wallet refunds will take up to 24 hours to process and appear in your DressLily account.
-PayPal refunds may take up to 48 hours to process and appear in your account.
-Credit card refunds will take between 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries. For some debit and credit card refunds to original payment account cannot be made. In such cases, we will request customers to provide us with a PayPal account in their name to complete refunds. Thank you for your understanding.
-Returns must be sent at the customer's expense, C.O.D. returns are not accepted. In cases where Dresslily sent a defective or a wrong item, return shipping fees will be refunded to the customer upto 30% of the product value.
1. How do I place my order?
Register/Login in--Choose the products -- Add to bag--Pay for the order--Receive the order.
2. Can I order by phone?
Yes, you can place an order directly by our website on your smart phone or by the iphone app. And an order will can be placed by the android app soon.
3. How do I choose the size?
You can check "Size and Fit Guides" on the product page for easy reference.
4. An item added to my shopping bag was sold out.
The item is only reserved once your purchase is completed during the checkout process. If an item is extremely popular and in limited stock, it might be sold out once you reach the checkout. An item added to your shopping bag is saved for a total of 30 days, however stock availability cannot always be guaranteed. You are therefore encouraged to submit payment as soon as possible.
5. Do you restock items that are sold out?
Unfortunately, we do not restock all of our items yet.
6. Can I cancel/change the order I just paid?
It is only possible to change your order status before if the order is processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our Customer Service (within the hour) with your change/cancellation request details included.
7. How long will you keep my waiting for payment orders?
Orders "Waiting for Payment" will automatically expire after 2 months. So please pay it as soon as possible while prices are still low.
8. How long do you keep items in my shopping bag?
It can be kept up to one month. For customers who are not logged in, browser cookies may affect this.
9. How long do you keep items in My Favorites?
There is no limit; the items can only be deleted by you.
Vouchers to save at Dresslily
Looking for promotional codes and vouchers to shop and save at Dresslily? Check out our website for the latest coupon codes! We update the available list on a daily basis to ensure that you get to save when shopping online. To get the best and latest promotional codes, browse to the top of this page.
We are dedicated to helping our loyal visitors get discounts from as many online shops in the UK as possible. We have listed over 20,000 online shops based in the UK on our website each with a wide range of vouchers and coupon codes. For example, have a look at Momondo Discount Code or Degusta Box Discount Code, they have daily new offers and voucher codes.
You will notice that there are vouchers for specific products and there are those for an assortment of products. Each of these vouchers can be used in the UK. We also offer promotional codes from brands and stores in China, Brazil, and Europe. This way, our loyal visitors will save when shopping internationally.
To find voucher codes on our website, we have selected the best voucher codes for Dresslily and placed them at the top of this page. As a result, we have saved time for our loyal visitors. So, if you are shopping at Dresslily, use coupon codes from our website. That way, you will save and enjoy your shopping experience.
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What is a Dresslily voucher code?
This is a unique code generated by a computer algorithm designed to offer you discounts on your next order. Also referred to as a promotional code, discount code or promo code, online stores from around the world use the alphanumeric code to offer discounts to their customers.
How can I use Dresslily discount code?
Our voucher codes can be used in two ways. In method one, click 'SHOW CODE', copy and paste it into your shopping cart. Method two is where you click on 'VIEW OFFER' and you should be directed to the webshop. Here, the discount will be applied immediately.
How to locate voucher codes at 1001vouchercodes.co.uk?
Start by looking for your favourite store using the search function at the top of this page. If you are in search of a specific brand or product, type the name in the search bar. You can use the following function 'CATEGORIES' or 'SHOPs A-Z.'
You can also copy the voucher from Dresslily by clicking at 'VIEW OFFER' or 'SHOW OFFER.'
If the voucher code is not showing, copy it by clicking 'COPY'. If the modal is not showing, click on the big blue button with the label 'VISIT Dresslily.'
At Dresslily, you can select one or more products and add them to your shopping cart. Once you are done shopping, take a close look at the shopping cart for the space made available for your promo code. Before checkout, enter the discount code in the space provided and it should be applied automatically.
Check to ensure the voucher code is added correctly. If the voucher is not valid, then it has expired. In addition, the voucher may be valid for another product. In such a case, get another voucher code that applies for that product. Don't forget to read the terms of the discount code.
If you are successful in applying the code, share our website, voucher codes, promotional codes and offers with family and friends so that they can save too.
Are there any discount codes available for Dresslily?
At the moment there are 7 codes available and 2 offers at Dresslily.
How much benefit can I get from Dresslily?
In the past 30 days, 10 visitors saved an average of 65% at Dresslily. There are sometimes also free shipping promotions active.
How can I redeem a Dresslily discount code?
To use a Dresslily coupon, copy the code with the mouse and paste the code into the appropriate field during check out. Please note that discount coupons sometimes do not work with all orders. Sometimes you can also redeem the coupon at the physical store.
How many offers does Dresslily have on average?
There are 7 codes available today and 2 offers at Dresslily. On average, Dresslily 7 2 has coupons and/or promotions online
Are the discounts valid for everything on Dresslily?
You can save money at Dresslily by using one of the current Dresslily coupons from 1001vouchercodes.co.uk. At the moment you can save a maximum of 65%.
Until when are the discounts valid on Dresslily?
Each promotion code of Dresslily has an expiration date, the code can only be redeemed before this date. Some Dresslily offers do not have an expiration date, then the promo code is valid until Dresslily runs out of stock of this item.
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