Bottles
How do I buy a bottle at your store?
Simple! Just go to our store and click on 'Bottle'. This will take you to our aluminum bottle shop, where you can buy the bottle of your choice.
When my bottles arrive, will they be empty?
Yes, your bottles will be empty when you receive them. We've chosen to do this so you can use them for the rest of your life with whatever formula you want. Just make sure you buy the formula that matches the right bottle! Ex: Refill for hand washing into the hand washing bottle.
Can I reuse my bottles?
Yes yes and yes! Our aluminum bottles are designed to be your bottle for life. Just rinse the bottle with a little warm water before squeezing out your subsequent refill product.
Can I choose to buy the bottles without the pump?
You may! When buying your bottles, just choose between a pump or an aluminum cap.
What if I choose the pump option? Can I reuse?
We want you to reuse wherever you can and that these bombs can be used for as long as possible! Just be sure to rinse the pump between each refill.
Your pump is plastic. Because?
Currently, for aluminum cosmetic bottles, there are no other alternatives to a plastic pump. In addition, this component must be reused and it is our commitment to reusing them that we will ensure that single-use plastic is banned forever.
Refills
How do I purchase a refill from your shop?
Easy! Just head to our Shop and click on 'Refill'. This will take you to our refill shop where you can purchase your chosen refill.
Can I use any refill with any bottle?
We ask that you use the refill that matches the bottle, eg: Hand Wash Refill for the Hand Wash Bottle.
How do I refill the bottle?
Easy! The aluminium pouch spout is made to fit snugly inside the aluminium bottle head so it can be easily squeezed and decanted. We recommend that you get as much product out of your aluminium bottle to begin with, so add some water to the remaining contents before you put a new formula in.
Can I subscribe to refills?
Yes! When shopping for your refills, you can choose between a one-off purchase or a subscription. Our subscription price means you will get a bigger discount on your refills.
Can I buy your refills in bulk?
Yes! We offer refills in kits of 2, 3 or 4. This is a great way to shop for your refills, as it minimises single-purchase deliveries and also saves you money. Our refills when purchased in a kit are £10 per pouch, that's a saving of £2!
What shall I do with my refill pouches once I've squeezed the contents into my bottle?
The refill pouches are made from a combination of aluminium and a fine layer of plastic which helps protect the formula. This type of material requires a specific type of recycling to break it down. We need your help and small effort to send these pouches back to us once you have used them. So follow the instructions on the back of the pouch and get posting!
How do I return my pouches?
Inside your box there will be a recycling bag which is free to return. Collect 8 pouches, seal your bag and pop it in the post box! You can also send your aluminium lids and plastic pumps to us in this bag. When we receive them, we then bulk send the returns to our recycling partner, Terracycle and they repurpose the pouches into new materials.
How should I prepare my refill pouches when I want to send them back?
We need to receive the pouches back clean and dry. Please cut around the spout and rinse the refill pouches with warm water, removing all of the product residue. Then dry the refill pouch before placing in the recycling bag. We also reuse the caps with every pack, so please don't forget to send the caps back with your order- as these will live on for new pouches!
Is it free to send the refill pouches back?
Yes! Postage to send your empty refill pouches back is always on us! Just place your refill pouches into the prepaid recycling bag and pop it in the post box. We ask that you send a minimum of 8 pouches back- however if you sadly don't want to shop with us anymore and have less than 8 pouches to send back, we will accept these.