How to start looking for reliable products on JoyBuy
On this website there are thousands of sellers who offer their products to the international market. Starting to buy is very easy, we just have to register for free at JoyBuy and add products to our basket. Before starting to search, the ideal is to configure the page according to our country and currency, so we can see the different shipments and characteristics according to the destination country.
Then we can start looking for reliable products, we recommend using keywords in the search engine and using the filters offered by the website, to begin with we can filter the products by number of sales (using the 'best match' filter). If we see "Joy Collection" in the seller's field, these are products sold directly through the website. Most of the mobile phones on this page are sold by the page itself without intermediaries.
How to know if a seller is trustworthy: rating system in JoyBuy
Unlike other Chinese marketsplaces, JoyBuy only works with sellers to whom it gives full confidence, so we have no way of seeing a seller's valuation, we can only see the reviews of other buyers regarding their shopping experience.
In fact, on the JoyBuy help page itself we have found the requirements that stores require to start selling on their portal: a deposit of $ 5000, authorization from the brand to sell their products and all kinds of papers. You can also see them from here.
In short, although we cannot see a seller's assessment, we can give sellers a vote of confidence due to the rigorous selection process they go through.
Payment methods in JoyBuy
One of the most attractive points of this page is the possibility of being able to pay with PayPal, one of the favorite payment methods for buyers to be able to make purchases online. You can also pay with Visa or MasterCard, American Express, YandexMoney, QIWI cards ... On this website you can find more information about the payment methods on this website.
Shipping and customs in JoyBuy
This is perhaps one of the most controversial points on this website, since on many pages it has been said that sellers declare the real purchase value of the product, and if we intend to buy technology this may mean that the package will be stopped at customs. But many Spanish buyers say that the order has arrived without complications or surcharges.
On the subject of customs, the shipping method also influences. In shipments to Spain, sellers usually use Belgium Post or NL Post (in the case of buying mobile phones), these two shipping methods avoid European customs since the company sends the packages to its subsidiary in Belgium or Holland and from there they are forwarded to the next country in the European Union.
How long will it take to receive my order?
After paying for your order, there is an order preparation period of up to 7 days. If the seller does not send the order within this period, the order can be canceled. In fact, the page promises to be able to cancel the order at any time as long as it has not been delivered to the transport company.
From there, the order protection time begins: we will have 60 days to receive our order. On average the reception time is 30 days, however it is possible that in certain countries or dates it takes longer.
And if what I receive is not as expected, can I open dispute?
If what you have received does not meet your expectations, you can open a dispute up to 7 days after receipt. You can open a dispute from your JoyBuy account, attaching clear and accurate photographs of the order problems and also the package label. In this link you have more information about the disputes in this online sales platform.
How to contact JoyBuy customer service
If you have already bought on this page and have questions, JoyBuy has different contact channels, mainly by e-mail and telephone.