Trade Counter, Accounts and Bulk Discounts
We love the Web, and we’re proud that we’ve created a winning service for commercial organisations and tradespeople.
We offer:
- Great Discounts on bulk purchases.
- Free technical advice.
- Credit accounts
- Free next day delivery to site or workplace.
If you’re in the area - you can also drop in to our huge new trade counter now open to the trade and public. Come and see the best range of quality air conditioning products and unbeatable prices.
Note: The Trade Counter is closed for the foreseeable future.
A UK Success Story
We’re proud of how we’ve grown. Yes, like all the best businesses, we started in a bedroom back in 2008. It’s been a fun journey to where we are now: operating from warehouses of more than 16,000 square feet.
- We’re proud of how we’ve grown. Yes, like all the best businesses, we started in a bedroom back in 2008. It’s been a fun journey to where we are now: operating from warehouses of more than 16,000 square feet.
- The strangest question our customer service advisors have ever been asked is: "How much does free delivery cost?"
- We've just been awarded a Young Guns "One to Watch" award in recognition of our growth and impressive business model.
- We offer free energy saving and air quality surveys to schools and offices because we care about our community.
- Monday is our busiest day of the week and "Cyber Monday" (the last Monday in November) or 1st Monday in December is our busiest day of the year (we shipped over 6,000 thousand lamps and electrical diy products on this day last year).
- Lamps from our site can be found adorning at least three stately homes and two Michelin Starred restaurants.
- Our favourite team outing is the traditional company summer barbecue party.
Delivery
Delivery in the UK is FREE for orders over £35.00, and is charged at £2.49 + VAT for all orders under £35.00. This excludes delivery to the Scottish Highlands, Offshore Islands and Northern Ireland. Delivery to these locations is as above for packages under 2kg in weight, but further delivery fees may apply for heavier parcels. Please call or email us for details.
Next Working Day Delivery orders need to be placed before 3pm unless stated on the product. Please note that orders placed on the weekend are dispatched on Monday.
All orders placed using standard delivery or free delivery will be dispatched using Royal Mail which is a 2-3 working day service from the date of dispatch.
We will endeavour to dispatch all orders within two working days but on rare occasions some items maybe out of stock. We will always endeavour to keep you informed of anticipated dispatch dates if any delays do occur. When we notify you of the estimated arrival date you will be able to decide whether or not to proceed with the order.
Deliveries to the Channel Islands and Isle of Man may be subject to delays due to Customs checks.
If we are unable to deliver within 28 days of ordering, we will always give you the option of receiving a full refund of any payments made. Where stock is not immediately available we may dispatch a part shipment of any orders at our discretion or wait until we have received shipment of any out of stock items you have ordered, and dispatch the whole order together.
Please note that a signature will be required upon receipt of your delivery.
Customers may need to arrange assistance with larger, heavier units as we cannot guarantee that our couriers will be able to deliver units into the home. All couriers offer doorstep deliveries but customers not in ground floor flats or apartments may need to arrange further assistance after delivery.