If our flight is delayed, will the transfer be waiting for us?
Yes, flight arrival times are monitored.
If you have problems collecting your luggage or clearing immigrations, please call your supplier or the Customer Care telephone number supplied on your e-mail confirmation of booking. In respect of flight delays, diversions, missed connections when the transport service originates from the airport, the waiting policy is:
Flight Delays:
Private hire with driver: Flight delays from original scheduled flight time of up to 3 hours are included. With Flight delays over 3 hours you must contact the Supplier to request the vehicle be kept waiting. An additional fee is payable in advance of the transport service. If you do not do this, the service will not be provided.
Shuttle or Shared ride: You will be offered transport on the next available shared service.
Public Transport: You will be offered transport on the next available scheduled service.
Please do not send us an e-mail to advise of delays as e-mails are queued and we may not read your mail until it is too late.
Flight Diversions:
The airline will transport you to the scheduled airport, and the delay policy above applies.
Flight Cancellations, missed flights and missed connections:
Please refer to our cancellation policy.
How long will our transfer take?
We give an indication of the distance and driving time between transfer points at the moment of booking. This information is supplied as a guidance only and not as commitment. The Supplier retains absolute discretion to choose the actual travel route to your destination, and it may not necessarily be the most direct route or use toll roads.
We would like to arrive at the airport well in advance of our flight. How can we ensure this will happen?
We aim to transfer passengers between 2 and 2 ½ hours prior to flight take off. Most airline companies open their check-in desks 2 hours prior to flight take off, and close check-in 40-45 minutes prior to flight take off. Ensure that the date, time and location on your voucher or subsequent e-mail allows you to arrive at your departure airport at least 10 minutes before the checked desk opens.
We want to travel from town to airport. How do we book?
At the top of the booking form, you have an option to select 'To airport'. On selecting this option your journey will originate from the Town you select and you will be travelling to the airport of your choice.
Should I put our flight arrival / departure times down taking on your time difference?
You should provide us with the times as shown on your flight tickets, without modifying. All pick-up times will be calculated automatically and confirmed to you on your booking voucher. You must check the details on the voucher as soon as you receive it. Please notify us of any errors immediately as it may not be possible to make changes later. As a booking agent of the Supplier, we will forward your service booking request to the Supplier.
Please check the date, time and location on your voucher or subsequent e-mail communication from us for the pickup details of your transport service. You must ensure that the arrival time at the departure airport allows you to arrive least 10 minutes before the check-in desk opens (not closes) and under no circumstances less than two hours prior to the scheduled flight departure time.