Do you offer gift wrapping?
Yes, see the 'Add a luxury gift box to your order' checkbox on each product page.
How long will delivery take and how much will it cost?
Delivery times and costs vary depending on your location. See our 'Shipping and Returns' page for more information by clicking here.
Do you offer tracked shipping?
Yes, all shipping options will be shown at checkout. Please note that if you have selected your shipment for tracking, you will receive an email from Royal Mail with your tracking number.
I haven't received my order and is it past the stated delivery time?
Before contacting us, please be aware that delivery is taking longer due to the COVID-19 situation, but if you need to discuss your order, please email our customer support team via hello@sleepsmug. com and they will check for you.
Can I wash my sleep mask?
Do not machine wash your sleep masks! All our masks are best washed in warm water with a small amount of a mild detergent for more than 3-5 minutes. Avoid excessive agitation, rinse well in cold, cold water. Gently squeeze out excess water, but do not wring it out.
Place the mask on a clean bath towel and allow to air dry.
My contoured sleep mask is wrinkled / wrinkled. Is there anything I can do?
Due to the domed nature of our contoured masks, they can be prone to dents. A gentle steam iron inside the mask, or a few minutes in the dryer, can help bring the mask back to its original shape.
We also recommend using one of our sleep mask storage bags to keep them inside while traveling.