SATISFACTION, GUARANTEED!

Our no.1 priority here at Term Footwear is your happiness. Which means we stand by our product 100%, no matter what, no questions asked, no holds barred, no ifs, no ands, no buts. If you have a problem, we will solve it. Whatever it takes. Just reach out to us, we are here for you. Happiness Guaranteed!

HOW DO I PLACE AN ORDER?

Browse our style options and decide on the perfect children’s shoe or boot for your child.Specify the size from the options available and then click ‘Add to Cart’. From here you can continue shopping by clicking on ‘Back to Shopping’ or if you wish to complete your purchase click ‘Checkout’. Follow the instructions and your purchase will soon arrive at your door!

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Various delivery options will be offered during the checkout process. All our prices exclude delivery. Most orders are usually shipped by Royal Mail and may require someone to be in at the delivery address to accept delivery. If you are concerned about missing your delivery, please specify a separate delivery address, (for example a business address) where someone will be available, Monday – Saturday, to sign for it. While we aim to ship all our orders within 24 hours, we advise you to allow 7 working days for delivery to account for any postal delays outside of our control. If we are made aware of any reason why your order may be delayed, we will attempt to contact you by phone and/or email within 48 hours of you placing your order. If you are concerned your order has not arrived within 7 working days, please Contact Us so we can investigate. If a delivery attempt fails, your postman or courier should leave a card at your delivery address with further instructions on how to collect or re-arrange your delivery.

CAN I PLACE SPECIAL INSTRUCTIONS FOR THE DELIVERY OF MY ORDER?

Please include any special delivery instructions in the comments section during the order process and we will endeavour to include them in our dispatch notes. It may not always be possible to adhere to delivery instructions but we will always do our best to get your order to you quickly and safely.

HOW DO I FIND OUT MY CHILD'S SHOE SIZE?

Please refer to our handy Size Guide and follow the instructions. We have attempted to provide customers with the best tools for measuring your child’s correct shoe size in order to accurately make online orders, but we stress that our sizing instructions do not guarantee your shoes will be the perfect size. We understand that every child’s foot is different and measuring for children’s school shoes can sometimes go wrong – even with our guides. So if you receive your children’s shoes and the size isn’t perfect just Contact Us to let us know that you wish to exchange your children’s shoes and as soon as we receive your return we will happily send you one replacement pair, free of carriage charge. However, we regret we cannot cover the postage costs involved in returning the shoes to our warehouse. (For further exchanges we charge a minimal £3.95 delivery fee.)