TIDE PLUS ACCOUNT
Upgrade to Plus
Scaling up? As your business grows, your Tide account can grow with you. Upgrade to Plus to unlock 20 free transfers a month, a legal helpline and our team available by phone.
Extra help for Plus members
As your business grows, your finances get more complex – we’ll help you get things sorted faster so you can get back to work. When you’re a Plus member, you get this extra help:
Phone support
Many members tell us this is the #1 reason to choose Plus. Our friendly team is on hand to help 9am to 6pm on working days.
Priority support in the app
Whenever you send us a message in the app, your query jumps the queue. Plus members get VIP service.
24/7 legal advice helpline
Get answers to your questions on any legal issue, business or personal. Experts are on hand to help you by phone, anytime, every day of the year.
Pick the best option for your business
We’re dedicated to supporting small businesses – that’s why you can open a business bank account with us for free. We designed Plus to give enhanced support as your business grows. You can upgrade or downgrade anytime.
Why do you charge VAT?
We have to charge VAT (value added tax) on the fee for Tide Plus membership.
The fee is for ‘value added’ services associated with your Plus membership, so that’s why it’s subject to Value Added Tax (VAT).
The fee for Plus membership is different from our standard fees for transactions, which are exempt from VAT.
If you’re VAT registered, you can reclaim the VAT on your Plus membership fee at the end of your accounting period.
The VAT charged on the Plus fee is the standard rate. Read more about VAT rates at the Government website.
How much is Tide Plus?
Tide Plus is £9.99 + VAT per month. We charge you on the 4th of each month for that calendar month.
For your first month, you’ll be charged pro-rata, so if you sign up on the 16th we’ll only charge you for the 16th until the end of that month. Then on the 4th of the following month, you’ll be charged for the full month as usual.
Get your next month free! If you spend £10,000 on your Tide card and any Tide company expense cards in a calendar month, we’ll waive your Tide Plus fee for the following month.
How many free transfers do I get?
With Tide Plus, you get 20 free transfers a month. This includes all inbound and outbound Faster Payments, CHAPS, BACs and Direct Debits. Please note this does not include international payments if you have an International Currency Account.
How do I access priority support?
Same as always, send us a message in the app and you’ll automatically be bumped to the top of the queue.
To call us, you’ll see an option to phone us in your Support section of the app, Tide Plus phone support is available 9am – 6pm UK time. For your security, our phone support team will take a few minutes to verify your identity – just like high street banks.
Who provides legal help?
We have a financial arrangement with Irwin Mitchell LLP who provide a legal helpline to our members. Trained personnel from Irwin Mitchell will help with any questions you may have. We pay Irwin Mitchell LLP for their services, they’re independent from Tide and provide impartial and confidential advice.