FREQUENTLY ASKED QUESTIONS
We try to make our service as simple as possible, but we appreciate that getting an STD test can be a stressful time. We've answered some frequently asked questions below, but if you have any other questions you can contact us on 0161 660 2599 or by using the live chat function below.
WHAT HAPPENS AT A SEXUAL HEALTH CLINIC?
When visiting a Your Sexual Health clinic you'll be guaranteed a straightforward, discreet and convenient service. Once your appointment is confirmed, you simply need to arrive at the clinic so that we can collect your sample. This will either be a urine, blood or swab sample. The doctor, nurse or phlebotomist will draw the blood using a needle, but they will leave you to collect a urine sample in the clinic toilets before handing it back to them. Swab samples may be collected by our medical professionals or by you depending on the situation. Once this is taken care of, you're free to leave. We'll send the samples to the laboratory and notify you of your results by either telephone or email.
I NEED TO BE DISCREET AND I'M CONCERNED I'LL SEE SOMEONE THAT I KNOW?
We understand that sexual health testing is a very personal service and often requires absolute confidentiality. All of our clinics operate an appointment system, which means you won't be waiting in a waiting room for any longer than you want to. This will minimise the likelihood of seeing someone in there that you know. Add to that the fact that when you get tested at one of our clinics no one has to know the reason for your visit other than the clinic and yourself. That's because, unlike NHS GUM Clinics which only do sexual health services, the clinics that we use offer a range of different services.
CAN I PAY BY CASH AT THE PRIVATE STD CLINIC?
Unfortunately we're unable to accept cash payments at most of our private GUM clinic locations and must take payment in advance either through the website or over the phone. If you have any concerns or issues about this, please contact us and we will try to resolve this for you in whatever way we can. The only clinic that we're able to take cash payments at is our Wythenshawe branch, which is also our head office.
I CAN'T FIND A PRIVATE STI CLINIC NEAR ME, WHAT CAN I DO?
Although our private STI clinic network is growing, there are one or two areas in which we're yet to gain clinics. However, just because we don't have a physical clinic location doesn't mean that you can't get tested. We offer a home visit service where we bring the nurse to you or we can send a postal test kit to an address of your choosing so that you can deposit the sample yourself before returning to our laboratory.
WHEN WILL I GET MY TEST RESULTS?
The length of time it takes for you to receive your test results depends on the test that you have taken. Some tests offer results straight away whilst others have up to a 5 day turnaround time. You can find out the turnaround times for each of our tests displayed on the main test page or the clinic pages.