30 Days No Reason Return
If you are not satisfied with your purchase and the product is still in brand new condition, we can arrange a partial refund, which will cover the price of the item minus the shipping fees. You will be responsible for paying the return shipping fees.
Please contact us for Return Material Authorization within 30 days of the order being received.
Note：Items such as underwear / swimsuits are not covered by this guarantee due to hygiene considerations. If you need help, you can check the Apparel Return Process below, or contact us
180 Days up to the Quality of the Exchange or Refund
If there are quality problems in some categories of products, you can get a refund or exchange up to 180 days. You can contact us to learn if the product is in this category.
Note: Due to its nature and intended use, clothing, shoes, bracelets, decorations, phone and tablet accessories, household gadgets, home decorations, RC toys, home textiles, and other similar items are not included in this warranty period. For other product details please contact us or reference other warranties.
Missing item(s), wrong item(s) or incorrect package sent
During delivery, please make sure the package is in good condition (no sign of being opened) and confirm the contents before signing the package.
For any issues, please contact us and follow our warranty process:
1. Provide your order number and the product code (SKU number).
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
Possible Solutions after the problem is confirmed by Banggood:
If there is an item missing, we will resend the missing item/accessory for free within the warranty period.
If we have shipped the wrong item, we will either refund you in full or dispatch an alternative item (if applicable and available). Banggood will decide whether you need to return the wrong product or not and reimburse you for the return shipping fee when we receive it.
Warranty Exemptions and Notes
1. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
2. If you have damaged/misused the item(s), the product's warranty is immediately rendered void. No compensation is available in such cases. However, you are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.
The customer voids the warranty if they:
- Flash the firmware of a device or root a device
- Open the body in an attempt to fix the device
- Modify, remove, customize, or swap parts of the product
- Use the device in a way that it is not originally intended for
- Continue to use the item once a fault occurs and causes more damage
Returns processing limitation
If you have any after-sales issues, please contact us directly for a solution according to your case. We will confirm whether you need to return the item and to which address you may return it to.
The following section describes the processing time required upon receiving your returned item.
For exchanges, the processing time for the exchanged item will be between 3-6 business days upon receiving your item back and depending on stock availability.
For refunds, the processing time for us to proceed with the refund will be between 3-6 business days upon receiving your returned item. After we process your refund, the time it takes to show in your account depends on the payment method. Please click here to view more.
For Repair, the duration depends on item and manufacturer's spare parts inventory.
Banggood Apparel Return Process
Returnable Items
Items that can be returned/refunded or exchanged within 30 days of receiving must follow the criteria as below:
1. Faulty items damaged/broken or stained upon arrival.
2. Items received in the incorrect size/color.
3. Unwashed, unworn, and unused item(s) that have not met your expectations within 30 days of receiving.
Non-Returnable Items
We will not accept returns in the following conditions:
1. Items outside the 30 days warranty time-frame.
2. Washed, worn, used, or misused items.
3. Items under the following categories: Swimwear,Underwear, Lingerie, and Earrings. These items are not covered by the warranty for hygiene reasons.
Sizing issues
In the apparel industry, there are slight size differences between brands and manufacturers. It is important you check the size chart and size conversion chart on the product before ordering.
If we have shipped you the wrong size by mistake, we will either refund you in full or send you an item with an alternative size (if applicable).
If you chose the wrong size, Banggood will offer an exchange or refund for you, but please note that shipping costs to return the items are at your expense.
You must contact us to arrange a refund. Returned items without Return Merchandise Authorization (RMA) will not be accepted.
How to request warranty (return, repair, and refund) and notes
If your item has an issue, please contact us
Please carefully follow our warranty process to minimize any delays:
1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.
Shipping Methods
The total estimated time it takes to receive your order is shown below:
- You place your order
- (Processing time)
- We ship your order
- (Shipping time)
- Delivery!
Total Estimated Delivery Time The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time. Processing time: The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment. Shipping time: The time for your item(s) to travel from our warehouse to your destination. Recommended shipping methods for your country/region are shown below: Ship to: United States Ship From CN Warehouse Note: (1) The shipping time mentioned above refers to the estimated time of business days that the shipment will take after an order has been shipped. (2) Business days do not include Saturday/Sunday and any public holidays. (3) These estimates are based on normal circumstances and are not a guarantee of delivery times. (4) We are not responsible for the failures or delays in delivery resulting from any force majeure event, such as natural disaster, bad weather, war, customs issues, and any other event beyond our direct control. (5) Expedited shipping can not be used for PO Box addresses
Payment methods
We support the following payment methods.Click for more information if you are confused about how to pay. *We currently offer COD payments for Saudi Arabia, United Arab Emirates, Kuwait, Oman, Bahrain, Qatar, Thailand, Singapore, Malaysia, Philippines, Indonesia, Viet Nam, India. We will send a confirmation code to your mobile phone to verify that your contact details are correct. Please ensure you follow all the instructions contained in the message. *Paying with Installment (credit card) or Boleto Bancário is only available for orders with shipping addresses in Brazil.