Canopy Couture Payment Information
My card keeps declining for AVS?
An 'AVS mismatch' occurs when the billing address provided during checkout does not match the billing address that you have on account with your credit card company or card-issuing bank. This Address Verification Service is used to protect you against credit card fraud.
To resolve this issue be sure to compare the billing address you enter with the one listed on your credit card statement. The address you enter during the checkout process must match your credit card billing address and any difference between the two addresses can result in an AVS mismatch. If you have any additional questions regarding discrepancies with your billing information please follow up with your credit card issuer or bank.
Note: When you receive an AVS mismatch error, the card issuing bank or credit card company typically puts a hold on your card to cover the purchase amount of your order and removes the funds from your account. Your card was not charged. Your credit card company or card-issuing bank will return the funds to your account, typically within 2-3 business days. If you have questions regarding when the funds will be posted back into your account please follow up with your bank.
I'm sure it's correct, what now?!
If you're 100% sure the billing information is correct, your bank may be declining the transaction because it's being flagged. You'll have to call your bank and let them know this is a legitimate transaction before trying again.
Credit Cards
Accepted Credit Cards:
Visa
MasterCard
American Express
Discover
Identify Card Type
A credit card Identification Number is an added safeguard for your credit card purchases. Depending on the type of credit card you use, it is the 3- or 4-digit number printed on the back or front of your credit card. For most online credit card purchases from us, the Identification Number is required information.
American Express
Your identification number is the 4-digit number found on the far right on the front of your credit card.
MasterCard
Your identification number is the 3-digit number found on the back of your credit card near the signature panel.
Visa
Your identification number is the 3-digit number found on the back of your credit card near the signature panel.
Discover
Your identification number is the 3-digit number found on the back of your credit card near the signature panel.
Information about Payment
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
PayPal
PayPal is an alternate method for purchasing your order on carseatcanopy.com. It enables any individual or business with an email address to securely send payments online. With a PayPal account, you can choose to pay with your credit card, debit card, bank account, or PayPal account balance for any purchase you make. Your credit card and bank numbers are never seen by the seller or merchant. Plus, you're 100% protected against unauthorized payments sent from your account.
PayPal Conditions
If you select PayPal as your payment option, you will continue through the standard checkout process then automatically proceed to paypal.com to complete your payment.
Once you have been redirected to paypal.com, you will have 25 minutes to complete the payment before your order is dropped.
If PayPal is used for payment, all returned products must be sent by mail.
Canopy Couture | Shipping Policies
Shipping Policies, Shipping and Delivery
All orders are shipped out using poly envelopes unless otherwise indicated. The item(s) may be shipped from any of our warehouses, including Utah, Ohio, and/or direct from our manufacturer in China.
We ship items out as soon as possible, but this will not always be the same day as your order. In general, please add 2-3 business days to allow for processing time. If we anticipate a longer lead time, it will be noted in the item description. If you have any questions about the lead time on a specific item, please contact us at carseatcanopy.com/help with your questions.
You should receive an email confirming your order shortly after you've placed it. If you don't receive that email, please check your spam folder and see if you can locate it. This is especially important because, if you haven't received the order confirmation email, you also won't receive the email with your shipment notification and tracking information.
If you are offered insurance, but do not accept it, we cannot be held responsible for damaged, lost, or stolen packages.