What to do if you have a Complaint
We realise that things can go wrong and there may be occasions when you feel that we have not provided the policy or service you expected. When this happens we want to hear about it so that we can try to put the matter right. It is important you know that we are committed to providing an exceptional level of service and customer care.
Please note!
Recovery operators are trained and equipped to undertake temporary roadside repairs where applicable and are not in a position to comment on the general roadworthiness or safety of a vehicle, before, during or after a breakdown or repair.
Furthermore, the completion of an emergency repair cannot be taken to signify, or in any way guarantee, the general roadworthiness of the vehicle concerned and attention should always be sought from a garage or alternative place of repair.
Vehicle Breakdown Insurance
Our Vehicle Breakdown Cover is great if you have more than one vehicle in your household, as our Vehicle Breakdown Cover can protect them all, no matter who is driving it. With CoverMy Breakdown, you can get multi-vehicle breakdown cover for up to four different cars. If you have more than one car at home, then vehicle breakdown cover could be an ideal option, especially if you have children who like to borrow mum and dads car. They may even have vehicles themselves. Having the flexibility of being able to cover multiple vehicles under one policy can save you time and money whilst providing you comfort in knowing you're all protected. Our Vehicle Cover will provide assistance to anyone who drives any vehicle that is named on your insurance, so you are all covered under the one policy. So it doesn't matter if one of your kids wants to borrow one of your cars. They will be covered and receive breakdown assistance if they were to break down whilst behind the wheel. You can relax, because if the worst was to happen, you have someone that believes what is important to you is also important to us as well. Trusted service with support you can rely on.
Any vehicle or driver covered
We'll cover your vehicle, no matter who's driving it. Or we'll cover you, so no matter which vehicle you're driving, you know you won't be left stranded if you break down.
Keeping you safe, day or night
A network of skilled mechanics on-call 24/7, to make sure you're kept safe when it matters most. We'll even let your family or colleagues know you're ok if you can't contact them.
We'll get you moving again
We'll make sure your journey continues with alternative transport, such as a hire car, so you and your passengers make it to your destination.
Save yourself unforeseen costs
No call-out charges and a 24 hour UK based breakdown call centre for if you find yourself stranded.
What is Vehicle Cover?
If you breakdown, we will provide assistance in accordance with the terms of your cover for any vehicle or vehicles stated in the Schedule of Insurance. Put simply, this means that you're buying breakdown cover for a vehicle, and that any valid driver behind the wheel of the car when it breaks down can call for assistance.