SPECIFIC CONDITIONS FOR HOTEL AND APARTMENT RESERVATIONS
These terms supplement the provisions set forth in the legal notices appearing on the website
Hotel accommodations may be offered as part of a travel package, in which case they will be subject to a special set of rights, which can be found in the General Terms and Conditions for Travel Package Contracts.
Confirmation of hotel reservations
Once the reservation is made and confirmed, the confirmation will be sent by the provider to the email address indicated by the user during the purchasing process. Once payment for the reservation has been completed, the user will receive a voucher in an attachment to the confirmation email. This voucher must be presented at the establishment.
In the event that such information is not received, the user must contact our Customer Service Department.
If the reservation is made by telephone, the user must provide an email address where Destinia can send the reservation confirmation message.
Descriptions
Some of the services offered by the hotels may involve additional fees. It is recommended that the user verify such fees directly with the hotel.
Unless otherwise indicated, room descriptions are based on double-occupancy rooms with a private bath. Some establishments offer the possibility of reserving shared rooms or private rooms with a shared bath, which will be specified in the room description.
In the event that the user discovers any discrepancy upon arrival at the hotel, we recommend contacting our Customer Service Department immediately.
Photographs
Due to the inherently temporal nature of photographs, they are not contractually binding, but instead should be viewed within the context of the description of the contracted services.
The rooms shown in the photographs of the hotel are for purely informational purposes and may not correspond to the room that is ultimately assigned by the establishment.
We remind you that it is the hotel, and not Destinia, that assigns the rooms to clients at the time of check-in.
Reservation prices and payments
All reservations, with the exception of those specified as being payable directly at the lodging establishment, shall be placed as soon as the user clicks on 'Book and Pay', with the sole exception of those cases in which a payment method other than a credit or debit card is accepted or whenever instalment payments are permitted. Therefore, all fees that are not specified as payable directly at the lodging establishment shall be charged at such time as the user clicks on the 'Book and Pay' button.
Prices are expressed in various currencies, although the fees for contracting the services are charged in euros (EUR), US dollars (USD), pounds sterling (GBP), United Arab Emirates dirhams (AED), Saudi riyals (SAR), Moroccan dirhams (MAD), Mexican pesos (MXN), Australian dollars (AUD), Swedish kronor (SEK), Danish kroner (DKK) and Egyptian pounds (EGP), depending on the payment currency selected by the user. Your banking institution may impose a surcharge or commission for exchanging currency. Destinia cannot be held responsible for these types of surcharges and commissions imposed by banking institutions or intermediaries.
Our prices for lodging services include lodging at the chosen establishment with the contracted board type and all the services and extras specified in the voucher, as well as any applicable indirect taxes on consumption.
Our prices do not include any other services not expressly specified in the voucher, including, but not limited to: visas; vaccination certificates; and extras, such as coffee, wine, liquor, mineral water, special diets, laundry and ironing, WiFi, parking, telephone use, cribs, TV lease, spa services, thermal baths, massages, medical, therapeutical or health treatments, or any other similar services offered by the establishment for an additional fee that is not included in the price paid for the primary lodging services that have been contracted.
Cashback Promotion
Some of the accommodations offered by Destinia give you the opportunity to take advantage of a Cashback promotion. This will be reflected in the price listing displayed during the purchase process for the dates and lodging selected at that time so you can enjoy a discount coupon according to the price of the accommodations you book.
In the listing of lodging options, it will display the maximum quantity that can be applied by reserving that specific lodging for those specific dates. The exact quantity for each rate will then be displayed on the information page for the lodging establishment showing all of the options. The promotion is only available for reservations paid in euros.
The Cashback promotion may not be combined with other offers or reservations, and it may not be redeemed for cash. Within 24 hours after you have completed your stay, you will receive the offer, along with an email asking you to rate the lodging establishment. These will be sent to the email address you used to make the reservation. Once you receive the offer, it will be valid for redemption for a period of 12 months. To validate the offer on your next reservation, during the process of reserving the new lodging establishment, you must enter the code you received, and the discount will be applied automatically.
Cashback is not valid on cancellations or reservations paid directly at the hotel. In the event that the reservation is modified or cancelled, the offer may not be reused.
Payments made at the establishment
If reservations are to be paid directly at the lodging establishment, this fact will be expressly indicated. Otherwise, payment shall be understood as having been made to Destinia at the moment the reservation is confirmed.
In the case of reservations in which it is indicated that payments will be made directly to the establishment, Destinia will not collect the amount due for the reservation at the time it is made. Instead, it will be paid directly to the hotel or other lodging establishment by the user upon check-in or check-out.
The lodging establishment reserves the right to charge the client for all or part of the reservation at any time from the moment the reservation is confirmed.
In the case of non-refundable fees, the lodging establishment shall charge 100 percent of the amount due for the reservation at the time the reservation is confirmed. If the reservation cancellation policy is flexible, the lodging establishment will generally charge the client at such time as the reservation generates any cancellation fees or upon the client's arrival. In the event that the reservation is cancelled and no cancellation fees apply, this amount shall be deducted from the total price of the reservation or credited back to the user's payment method.
If the credit card used to guarantee the reservation cannot be correctly validated by the establishment, the establishment reserves the right to cancel the reservation.