Why is my password not being accepted?
We're very sorry that there seems to be a problem with your password. Please reset your password through the My Account section on the website. A new password will be emailed to you, which can be changed to something more memorable next time you login.
Please ensure that you enter the new password exactly as provided. It is case-sensitive and will not allow login if any of the letters are supplied in a different case. If you are not sure of the characters in your new password, copy and paste the password from the e-mail directly into the password field, making sure you only select the characters of the password without any extra spaces.
Please note that if you have requested more than one reminder password in a short space of time, a new password is generated each time (invalidating the previous one), so please check that you are using the latest password that was generated. If in doubt, wait 15 minutes to allow any pending e-mails to arrive before generating another reminder.
My new password is not working, what should I do?
Please ensure you have copied and pasted the new temporary password from the email we sent you. The password is case sensitive and on occasions doesn't work if typed in manually. If the password set no longer works, please click on "forgotten password" within My Account and a new password will be sent to you in an email. Please copy and paste the password issued to you (ensuring no gaps are either side as it is case sensitive). You can then change your password to something more memorable when you are successfully logged into your account.
What if I forget my password?
Don't worry, we will still have your email address and other details saved in our system. Please go to the My Account section on the website, enter your email address and select the forgotten password option. A temporary password will be sent to you via email, which can be changed to something more memorable next time you log in to your account.
Can I close my online account?
Yes, just email us with your full name and email address and we will close your account.
Can I make changes to my order?
No - once your order has been placed and accepted into our system then I'm afraid we are unable to make any changes.
How do I cancel my order?
Under the UK Distance Selling Regulations, you have 7 working days (from the day after you receive your goods) to cancel the contract for your order with us.
In this case, we will refund the price of the item in full, including the cost of sending the item to you. However you will be responsible for the cost of returning the item to us.
In all cases, the goods must be in their original condition and will be inspected on their return. If you decide to cancel your order under the terms outlined above then you must let us know in writing (email is fine), quoting the order number.
What methods of payment do you accept?
You can pay using your credit or debit card that either is a VISA, Master Card, Switch, Maestro, Delta, or American Express card. It is imperative that you provide the cardholder's name as it is shown on the card, and address exactly as it appears on the card statement. We also accept PayPal.
We are unable to accept payment by cheque, Style cards, Solo cards, Duet Cards, cash, postal orders or gift vouchers.
To give you even more confidence in shopping online with Fishing Republic, we have introduced Verified by Visa and Mastercard® SecureCode™. These services enhance your existing credit/debit card accounts against unauthorised use when you shop with us.
To use this service, you must first register with the bank or other organisation that issued your card.
We regret that we are currently unable to accept credit/debit cards that are registered outside of the UK.