No Fuss, No Nonsense Returns
If you wish to return your item / items purchased from us, you are more than welcome to do so. This must be within 14 days of your delivery date (the day you took ownership of the goods). The return can be for a full refund less any applicable collection / delivery charges. If you do wish to withdraw from the contract you must notify us either in writing or by e-mail within the said time period. Any refund will be made no more than 30 days following the items arrival back to us. Under the same regulations you have a duty to take reasonable care of the items(s). If you cancel an order after the goods have been dispatched, you will be charged the actual cost of collecting the item. The cost will be deducted from any refund that is due to you. Should you wish to cancel your order we can arrange the safe return of your product(s) provided they have not been removed from their original packaging, installed or used. Alternatively you can return the appliance(s) at your own cost.
Your Delivery
When you order an item from us we aim to give you the best delivery experience possible. We offer flexible delivery options and express services for those cases where you need an item urgently. Not all items have the same delivery service due to size and weight but delivery options are presented to you when ordering an item. We also allow you to take control of your delivery by choosing your own delivery date.
Choose Your Delivery Date
When ordering an item online we understand the importance of knowing when it will be delivered. Whether it is a washing machine or vacuum.
When ordering an item from us we will let you choose your delivery options and dates for your area. You can then select the delivery service that suits you.
Terms, conditions and geographical exclusions apply.
Large Item Deliveries
Your Delivery
Following your order or courier will be in touch with you directly by email or phone to arrange your delivery date.
Delivery date selection
You will be able to choose the delivery date that best suits your needs and requirements. You can usually select your delivery date as soon as four working days following your order.
Delivery Service
Your delivery will be undertaken by a two man delivery team that will place the item into any ground floor room of your choice. You will be given a 4 hour time slot for your delivery, plus a pre delivery phone call from the delivery team before arrival.
Additional services
Your delivery drivers will be happy to remove and dispose of your items packaging upon request.
Additional information
For all deliveries, it is important that you check the item upon delivery. This way, if there are any issues what so ever they can be dealt with quickly and efficiently.
Commercial sales
We can buy almost any device, so if what you're looking for isn't on our site. Call us or send a direct message and we will contact you with details on pricing and availability.