How are my tickets shipped?

Your e-tickets are sent via email. These must be printed and taken with you on the date of travel.

Can I show my vouchers on my smartphone or tablet?

No, all confirmation vouchers need to be printed and presented upon arrival.

How long does it take to process my booking?

All reservations take 1 business day to process. If you have made a reservation for the same day or the next day, we will process your reservation with priority and send you vouchers as soon as possible via email. If you have not received your vouchers before your booking date, please contact us immediately.

How about visiting attractions at peak times? Will this affect queue time?

Madame Tussauds

Due to the popularity of this attraction, especially at peak times such as holidays and school holidays, this can cause the time in line to be longer than expected. We advise you to arrive as early as possible to avoid disappointment.

London Eye

Due to the popularity of the London Eye, there is a huge demand for tickets, especially at peak times such as holidays and school holidays. We advise you to take your voucher to the London Eye ticket office as soon as possible to avoid disappointment.

I am the buyer but I am not traveling. Will my card be needed that day?

We request an email from the buyer stating the name of the new person responsible for the trip. This person must sign the documents and present an official identity document such as a driver's license or passport.

If I book a London Bundle package, will I have to visit all attractions in one day?

No. When booking online, you will be asked to choose a date to visit each attraction.

Do I need to specify times for London Bundle packages?

No. There are no time restrictions or time slots for any of the attractions. All opening hours are informed on the voucher confirmation.

Can I cancel my reservation?

Cancellations cannot be made within 72 hours of booking date, subject to certain packages. Prior to that, there will be a 20% cancellation fee and we request all cancellations in writing via email with an explanation of why. Please see our terms and conditions for more details.

What happens if I lose my experience?

Unfortunately, there is little we can do if the experience has been lost, however, we will be happy to investigate further depending on the circumstances. Please note that any action taken would be at the discretion of the supplier. We would require a full written explanation via email.

How much would a package cost in my national currency?

On our home page we have a currency converter for Euros, US Dollars and Pounds Sterling. By clicking on the chosen converter, all our products will be changed to that currency, making booking easier.

How and when is my credit/debit card charged for my booking?

Full payment is required at time of booking, which is charged at the end of the booking process. When a booking is made through our website, the payment is executed through the Sage Pay payment gateway and then to the commercial bank for authorization. For some packages, payment is reserved in your account until your booking request is confirmed (the website will advise if your booking is on request). If the chosen package is not available, the reserved payment is canceled and aborted. It depends on each bank when it registers this transaction and is totally beyond our control.

Do I need to provide my AVS / CV2 security code for payment?

Yes, definitely. AVS / CV2 checks can help us protect you from fraud. AVS stands for Address Verification Service and CV2 is the 3- or 4-digit security code found on most cards. The security code can usually be found on the signature strip on the back of most cards. In most cases, the security code is the last 3 digits printed on this signature strip. With American Express cards, the security code is the four digits printed just above the card number.

How long does it take to process a refund?

If you decide to cancel your reservation and qualify for a refund, the agreed amount will be issued back to the card with which you purchased. Refunds may take 5-7 business days to process, depending on your bank. Please see our terms and conditions for details on canceling a booking.