DELIVERY INFORMATION

Mainland UK Shipping Charges

We aim to dispatch all orders same-day when placed before 2pm GMT, subject to cleared payment.

UK Standard - Royal Mail Tracked 2-3 Working Days - £3.99 - FREE on Orders over £30 (Excludes Roof Boxes).

UK Express - FedEx Next Working Day* - From £3.99 (calculated at Checkout). Orders placed on a Friday would arrive Monday.
(99% of Next Day Orders are delivered on time, although in rare circumstances it can take up to 2 Days.)

We have seen some slight delays over the past few days, so please allow an extra 1-2 days for express shipments

UK Roof Box Delivery - We have a UK delivery charge of £15 on Roof Boxes. Sent with FedEx and Tuffnells
(Please allow 2 - 3 days for delivery.)

We currently do not ship Internationally.

Our Shipping Days are Monday-Friday, we do not ship on Saturday, Sunday or Bank Holidays.

Delivery surcharges may apply on Orders to Channel Islands, UK Islands & parts of Scotland (calculated at Checkout).

** Northern Ireland ** We have temporarily paused shipments to BT postcodes. We hope to restart this service soon.

*For some regions above Express Delivery will be 2 working days.

For further details on postage surcharges and restrictions please Contact Us.

Under Royal Mail’s guidelines items can only be considered missing after 14 working days have passed. In the event of a lost item a replacement will be sent as soon as the loss has been verified by the courier. All items are shipped with either full tracking, or delivery confirmation tracking.

BFPO ADDRESSES

Please Contact Us before ordering items for delivery to BFPO addresses as restrictions may apply for some items.

RETURNS INFORMATION

For full details on how to return an item to DriveDen by NP Autoparts please read the scenarios and get in touch so that we can process your return as quickly as possible for you.

Before returning any item(s) please complete our quick Returns Form and await further instructions.

FAULTY OR DAMAGED GOODS:

You may return an item which has been received damaged or genuinely faulty for a replacement or refund. Before returning any item(s) please complete our quick Returns Form and await further instructions.

We will provide you with return documentation and prepaid postage returns label enabling you to return the item to us free of cost to yourself.

If the goods returned as damaged or faulty are found to be in perfect condition and proper working order, you will be offered the option of returning the item to you at cost of carriage or reasonable carriage costs will be debited from your refund.

INCORRECT OR ITEM NOT AS DESCRIBED:

You may return an item which was incorrectly sent to you or not as described in the advert for a full refund. The refund will be issued once the item has been received and verified as incorrect. As with faulty or damaged goods, please complete our quick Returns Form and await further instructions.

UNWANTED ITEMS:

Under Distance Selling Regulations you have the Statutory Right to return an item / cancel an order. You must make contact with us to do this within 14 working days of receiving your order to arrange for it to be returned for a full refund. The refund will be issued once the item has been received and processed and within a maximum of 30 days. You are responsible for the postage and packaging costs of returning the item to us.

Items should be returned complete in all packaging and sent in protective postage bag you should take all reasonable care to ensure it is returned to us in good condition. Remember we cannot refund or exchange item that has been used unless it is damaged, faulty or incorrect.

For all returns please complete our quick Returns Form and await further instructions

EXCLUSIONS:

Under Distance Selling Regulations you have the Statutory Right to return any item / cancel an order for a full refund as explained above, however this right excludes certain items and services namely goods made to the customers’ specification. As all our Tailored Floor Mats are made to order to the customer’s vehicle, colour and quality specifications, they cannot be returned under the Distance Selling Regulations. We will of course deal with any faulty products as mentioned above however we will not accept returns for Tailored Floor Mats where the customer has ordered the wrong Floor Mats for their vehicle, is not happy with the colour match, has not read the product information to understand fixings & fittings information (this list is not exhaustive but covers most common reasons).If you have any doubts regarding ordering the correct set then please Contact Us before you order and we will be happy to help you get it right.